Hey all,
Apologies for the wait on an update to this issue. We hear your frustrations and concerns, understandably.
We are still working with our backend service provider in an attempt to restore missing player data. A list of all affected player accounts has been provided to our backend service provider, and they are working to provide a snapshot of the lost player data before the issue occurred (which would be the fastest resolution); with which we can merge this back into your post update-6.0.0 account progression.
However, to be fully transparent, we have been informed that this is not guaranteed. It will take a little more time to know for sure. We appreciate this is concerning to hear, and we want to reassure affected players that we have a plan B should it be needed.
Our second option, involves using other existing logs and data we have, to create a “backup” that can bring your account data as close as possible to what is was prior to update 6.0.0, and then merge this with your post update-6.0.0 account progression. This is an extensive task and will take longer to deploy - so we are hoping it won’t come to this.
In the meantime, there is a hotfix planned for tomorrow that will include a part-fix to unlock Cataclysm again for any players who previously had it unlocked.
We’ll continue to provide updates and share more information as soon as we can. Thank you for your continued patience.