I purchased the zealot cosmetic with my imperial edition aquillas (this was definitely a poor purchase, but I can’t refund it so…what else am I going to do) because the crazy scripture top does look cool. After purchasing it, I saw that the scriptures on the sides float to the side super awkwardly while running and it looks super goofy and lame. My arms constantly clip through them, and half the time during the mission ready screen or loading in the ship, the texture doesn’t load and looks terrible.
If I were to have purchased this with real money, I’d be quite upset because this just isn’t up to par with how much it costs. What’s premium about this? I asked anyway if they could refund me the aquillas, but I saw on the FAQ that they currently cannot refund.
…what? In what world is the game in a state where you cannot refund items with in-game currency? Pile this on top of the entire anti-consumer nature of this paid shop. It’s so disappointing seeing them go from a super fair method of doing paid cosmetics in VT2, to intentionally move to this garbage, anti-consumer method.
That’s not correct. If it’s done through steam’s store you can request a refund. Same with any other DLC item that you buy on the platform. Navigate to steam support. Request a refund. Write a ticket explaining your dissatisfaction. Example:
Then wait to see if they give it to you. As long as you adhere to their policy regarding refunds, they usually give you your money back.
Yes, I am aware. However, there are games that sell their skins, cosmetics, or whatever through steam. So far we’ve had no benefits transitioning to an in-game shop. Both Vermintide games sold their cosmetics through steam as DLC. Which meant you could refund them. You can’t do that here. That’s my point: that it’s anti-consumer.