Refund Old Cosmetics

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

I would appreciate someone else instead of @FatsharkJulia to respond if possible, as I already explained this to her.

I was not aware that I could refund cosmetic items.
I already attempted to get these refunded. I do not use them and do not plan to use them. I regretted purchasing them almost immediately after I bought them. I have not used them and they were a waste of my money.

I now understand there is a 30 day refund policy, again I was not aware of any of this.

I have purchased a decent amount of aquilas from your company and don’t plan on not purchasing cosmetics in the future, however I would like to use the ones I previously for cosmetics I will actually use.

I would really appreciate if you could refund the “Militarum Battlegear (BurningLands campaign)”, all three gear pieces from my Ogryn and the “Peesash Hood” from my Ogryn.

Thank you for your time.

Reproduction Rate (Required):

Once

Platform (Required):

Xbox (Console)

Player ID (Optional):

Exiled vTenSion

Upload Supporting Evidence (Optional):


The policy remains regardless of who you speak to. We simply cannot refund cosmetics purchased outside of the 30 day window.