Refund Cosmetics

Issue Type (Required):

Refund an Item

Issue Description (Required):

Well, first I’d like to say I had no idea until now that I actually could request a refund on a cosmetic item as I just recently actually started to use the forums and noticed other people requesting refunds, so I really hope this is not too late.

I have multiple items I would like to return/refund either due to the quality of the item, massive unfixed clipping issues or just regretting the purchase almost immediately after buying it.

I’d like to refund the “Militarum Battlegear (BurningLands campaign)”, all three gear pieces from my Ogryn; the “Peesash Hood” from my Ogryn; the “ChemSafe Rebreather (Polished Steel)” from my Zealot; and the “Hexorcist’s Vestments” from my Zealot.

Thank you so much for all your help.

Reproduction Rate (Required):


Platform (Required):

Xbox (Console)

Player ID (Optional):

Exiled vTenSion

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I’ve only been able to refund the Chemsafe Rebreather, and Hexorcist’s Vestments - unfortunately, we can only refund purchases made within the past 30 days.

You can’t make an exception? I didn’t even know this was something I could do, it’s not really like you guys advertise that you can request a refund for cosmetics, no other game/company has ever done that as far as I know. I’ve literally used those other cosmetics like once and never again. If you look at my fatshark profile, I’ve only had this profile for a short time.