It’s perfectly comparable. Customer relations is quite universal, something you would know if you’d actually work in any kind of business that has to sustain customer relations.
Because I have an MBA and run a business. Maybe my whole perspective is tainted because I am used to US and central European business climates, but customer and public relations standards are so much higher in the US, it stands in very stark contrast to how especially companies from certain regions in Europe tend to run their businesses (FS reminds me alot of Overkill, they pulles similar things, but at least they had Goldfarb. I personally cannot stand him, but at least he tried.)
Nintendo of America and Japan? Yes, in fact, they do, especially in Japan. Also, Nintendo is a video game developer, they work as a publisher occasionally and they produce their own hardware. In Japan, their business is MUCH more than video games. Do you REALLY think they don’t communicate? May I reming you that Nintendo had an officially issued MAGAZINE (Nintendo Power) that is now an official podcast? Yeah… no communication at all.
Severe case of buyer’s remorse, have we? By business standards, their whole behaviour towards issues is simply unprofessional and quite frankly, immature at times. Nobody is DEMANDING them to do ANYTHING. At least I am not. But you don’t even need any kind of experience in BA, just a pinch of common sense that alot of the “sh*tstorm” could have been avoided by simply communicating in a professional manner. Communicating with your clients and community is a win-win situation when properly executed: The customer gets information and has no need to worry about his “investment” and the company saves alot of time and nerve because they do not have to endure questions that could be easily answered in 2 sentences in a sticky on the official forums. But them kinda juggling reddit, steam forums and this platform with information being discussed on reddit rather than here and not even officially LINKED to reddit, this is simply beyond explanation. This behaviour is simply unreasonable. It’s not even like they entertain they don’t need to communicate at all, they just let someone drop into the forums and post “oh, btw, there’s summer holidays in Sweden and alot of our guys are taking the summer of”, so the information DOES get passed to the peers. Then why, oh why not just make an announcement and provoke these kind of topics?
They are already wasting time, see above.
That’s not really how this works. Your appeal towards being “impatient” is just plain ignorance, which I assume stems from immaturity and lack of experience in business practice. But for the record: I am not impatient, I don’t care if they communicate or not. I am just suggesting that it would be in their best interest to execute proper public relations and customer communication practices instead of… whatever they are doing now.
Baseless, unwarrented ad hominem attack, see above.
I am offering helpful advice. Whether it goes unheaded or not is non of my concern. But from what I can see, they don’t have the basics of operating a company down, the absolutely bonkers roadmap being one of the examples for the fact they simply do not have anything remotely close to a business plan, considering they KNEW they had console ports they had to finish. Again, you don’t need much experience in BA to determine that even IF the PC launch would have been relatively smooth and bug free (which it wasn’t), their roadmap would have been… let’s say “ambitious”. I am on FS’s side. FS is not, and neither are you. Defending mistakes and failures this way will result in their repetition and not their correction.
Nobody’s “begging” them to do anything faster. At least not me. Again, all these things people have suggested are, from a BA perspective, in their own best interest. Customer trust is something that can be lost rather easily and can almost never be reclaimed once it’s gone. People have been burnt too often in the past by companies that shelled out an over-ambitious project, cashed in and left. The rest of the software developing teams have to carry that weight , that’s just how it is.
I prospect: The amount of BS will dramatically decrease thanks to your leaving.
