Intel B580 graphics card experiences block flickering while playing this game

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Performance

Issue Description (Required):

When the psychic releases lightning and flames, the frame rate drops sharply and the game frequently crashes

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

2

Sorry to hear this. Do you have a crash report you could share here, please?

3

console-2025-02-18-13.33.27-d608ea39-21bf-49fb-8530-63615c7032da.log (359.4 KB)
console-2025-02-18-13.18.12-93bd34a0-0ce7-44db-b0f7-31f54c82d598.log (96.6 KB)
console-2025-02-18-12.28.05-2676e534-e1d1-41cb-8400-27b7a45718f2.log (318.9 KB)
console-2025-02-18-03.18.03-e457b9b9-b735-46d7-9fc1-1a0b630ba278.log (16.1 KB)

5

Are these the ones

6

Thank you! In Darktide’s ‘Video’ options, if you change RTX Global Illumination to High, is there any improvement?

8

There has been some improvement, but there are still some areas with flickering

9

GUID: 499bfa87-539a-4d0c-81b9-a18e5dcb1761
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 4890e9952056c442fc0ad16c46b71eac8adddbf7
accessing address 0000000000000000 from 0000000000000000

10

GUID: 4d48695c-a341-410d-b830-37f380de4261
Log File:
Info Type:

[Engine Error]: Deadlock detected. Update was not called for 15.0 seconds.

11

I’ve raised this with our contacts at Intel, I apologise I don’t have any immediate solutions for you. If you’d prefer, I can assist with a refund.

12

Thank you, I can wait