Game keeps crashing (frozen black screen)

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

I got a new pc and within 1 week of trying to play DT on it, I’ve crashed more times than playing on my old laptop. I first thought it was caused by mods, but it still crashes, just with different crash log messages. The game is completely unplayable for me.

I’m using a prebuilt Lenovo Legion PC rig, with updated BIOS to newest version released on April 15th, 2025. Its specs are: Nvidia RTX4070Ti Super, Intel i7-14700f, 48gb RAM, 1tb SSD.

I’m using the newest Nvidia Game Ready Driver 576.02 (which I did a clean install for), and I’ve also verified game file integrity numerous times. I’ve also added the “enabled = false” line to direct storage in user_settings config file, but it’s still crashing.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

FS code - 9557185861

[PC] Crash Report (Optional):

GUID: e7fa9693-586d-4d1a-9987-9463c2c9f6c6
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2025_02_19_Patch1.7.x\runtime\d3d12_render_device\d3d12_debug.cpp:1548 in function stingray::aftermath::d3d_assert

GUID: 19896578-18ae-40cb-ac3a-9960b17a267e
Log File:
Info Type:

[Engine Error]: Deadlock detected while waiting on renderer thread. Update was not called for 16.1 seconds. You need to supply a crash dump or a crashify link in the report since we need both logs and crashdump to investigate this.

GUID: af677486-907a-4fc0-94ca-3411fe723262
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 6a597690b3a9efdf28fa5aeb55209626a2c3ba07
accessing address 0000028ACFF0D400 from 00007FF6D407E8AD

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-04-19-20.15.14-d0fc80e8-4d78-4bf2-ab82-e2acec07f90e.log (68.6 KB)
console-2025-04-20-01.13.31-4a1a507f-f30e-484a-b442-fc8dbf7d2321.log (106 KB)
console-2025-04-20-03.01.42-19896578-18ae-40cb-ac3a-9960b17a267e.log (251 KB)
console-2025-04-19-20.59.25-2a8418b0-d5cc-4e1d-8d07-a9dd7d98c1c6.log (547 KB)

2

Sorry to hear this. The Access Violation crashes appear to be related to mods/the mod loader, something to do with Tagging. I can’t pinpoint which mod is the problem.

The Deadlock & DXGI errors are, unfortunately, a shot in the dark.

The i7-14700F does unfortunately have a manufacturing issue which causes some instability in Darktide, usually presenting as data corruption crashes. But this should have been addressed in the BIOS update. There’s more information about this over on Intel’s website.

Still, you may wish to try the old workaround for this by underclocking the ‘Performance Core’ speed using Intel XTU, from x55 to x53.

1 Like
3

Thank you. I’ll try the underclocking method just in case.