How long before i cant refund a premium cosmetic? (just talked to a CM its within 30 days)

I have seen some people talking about the krieg skin and being able to refund it a good while after buying it. i am wondering if enyone know how much time have to pass before one cant refund enymore?

(have also seen some saying that they argued to support that the cosmetic was not like the “normal” krieg is supposed to look like)

got back from the CM, its within 30 days of the purchase

I suspect it’s not timed in the sense that “after X hours/days you can’t do it”. A refund of anything bought with premium currency is purely a good will move on the part of the devs.

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It’s already 100% based on goodwill anyway. They have zero obligation to refund.

So just make a refund request in the service section of this forum and if you ask formally enough, I don’t think they’ll deny your request. For all the ire Fatshark gets, their service team is actually quite good and forthcoming with things of this nature.

6 Likes

cool. thank you

isee. thank you

Zero obligation? Hardly.

For any defect in a one-off purchase that becomes apparent within 1 year, you can file a claim for a period of at least 2 years since purchase

That’d be for the purchase of the Aquilas themselves, not the item you buy with the Aquilas.
The real world transaction is the Aquilas you buy.

3 Likes

Any purchase.

Even purchase for funny money is a purchase. If it would not be, you would not be able to replace/refund anything bought for STORE CREDIT.

And Aquillas ARE store credit. They can refund you back the funny money you spent.

If they refuse feel free to contact ECC

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30 days

30 dayss

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