Game will not launch after hotfix 1.2.1

Warhammer 40,000: Darktide Technical Support
1

The launcher pops up, but then will not start. The task manager and steam says it is running

Error Displayed (If Applicable):

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

2

Sorry to hear this. If possible, could you please provide us with your most recent console logs and darktide_launcher.log so we can look in to this?

Both can be located in the Darktide AppData directory using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide

Thanks in advance!

3

console-2023-10-10-03.20.56-269041b1-9119-40ea-8872-d67038788cd1.log (267.4 KB)
console-2023-10-10-00.29.19-d26323f6-eb65-40f9-9219-2047e707637b.log (1.1 MB)
console-2023-10-07-06.50.35-dae8d54c-94a4-4891-99cb-c86e9a048ecf.log (141.1 KB)
console-2023-10-07-02.17.09-3e9c12c7-8c4d-4a5b-acb9-48bfc586d7ae.log (1.0 MB)
console-2023-10-06-15.44.42-e40fe2d7-0818-457a-a10c-582c5683a8eb.log (55.2 KB)

4

darktide_launcher.log (939.7 KB)

5

Thank you for the quick response. I think I did that correctly.

Let me know if y’all need anything else.

Thank you!

6

whatever y’all did it works now, thank you!

1 Like
7

Hi :slight_smile: Since theres help to get here I’ll join the fun and hope you can get some useful information out of my logs as well. The game crashes right after launch. I see the loading icon rotation for a sec, then it crashes.
console-2023-10-13-11.46.32-9d8a526e-7d45-499e-b75a-ecbc3090e1d2.log (16.5 KB)
console-2023-10-13-11.40.31-f9a53b6f-bda7-4197-b773-58ba3b79a4b7.log (16.4 KB)
console-2023-10-13-11.37.57-8630188d-bf92-46eb-8030-b7092e15c29b.log (16.4 KB)
console-2023-10-13-10.49.45-45076e1b-f834-455d-98f8-57fef14b008c.log (16.4 KB)
crash_dump-2023-10-13-11.46.32-9d8a526e-7d45-499e-b75a-ecbc3090e1d2.dmp (1005.4 KB)
crash_dump-2023-10-13-11.40.31-f9a53b6f-bda7-4197-b773-58ba3b79a4b7.dmp (1.0 MB)
crash_dump-2023-10-13-11.37.57-8630188d-bf92-46eb-8030-b7092e15c29b.dmp (1.1 MB)
crash_dump-2023-10-13-10.49.45-45076e1b-f834-455d-98f8-57fef14b008c.dmp (873.5 KB)

hope this helps and thanks for your support! :slight_smile:

8

Hi @Bzoargh

This specific crash is on our radar and should be fixed in our next update. As I understand it, this crash is occurring due to a specific sound device being set, then if the device is removed/disconnected after Darktide has been closed, upon relaunching it isn’t recognising the selected sound device and is crashing.

In the meantime, you should be able to resolve this crash by removing your Darktide Appdata directory (please note, by doing so you will lose any custom settings/configurations e.g. keybindings).

To do so:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory
  5. Restart Darktide as normal

Please let me know how it goes.