Game Crash on launch consistently

Issue Description:
Game crash after launcher

Error Displayed (If Applicable):

GUID: e1d1d44a-f633-4e0a-baae-30de9d42a464
Log File:
Info Type:


Steps to Reproduce:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store/Xbox]

Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Constant (100%)


Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Log version] 1
[Session] b1535474-746f-4440-81d0-ef9d92d6ded3
UTC time stamps
20:27:09.757 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3628
20:27:09.757 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3640
20:27:09.757 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3643
20:27:09.757 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3648
20:27:09.757 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3651
20:27:09.758 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3667
20:27:09.786 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3693
20:27:09.794 [HTTP Cache] Initialized cache: C:\Users\yvesb\AppData\Roaming\Fatshark\Darktide\http_cache.db
20:27:09.794 [HTTP Cache] Cache file size: 78068 kB
20:27:09.794 [Backend] Created
20:27:09.794 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3698
20:27:09.861 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3724
20:27:09.921 [D3D12_RENDER_DEVICE] choosing adapter: 0 (AMD Radeon RX 6900 XT)
20:27:10.377 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
20:27:10.377 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: true
20:27:10.695 [Application] — CPU
CPU: AMD Ryzen 9 5900X 12-Core Processor
Vendor: AuthenticAMD
Logical processors: 24
Family: 10:15, Model: 2:1
Type: 0, Stepping: 0
Features: SSE SSE2 SSE3 SSSE3 SSE4.1
Feature bits:
EBX: 00000010 00011000 00001000 00000000
ECX: 01111110 11011000 00110010 00001011
EDX: 00010111 10001011 11111011 11111111
— Memory
Physical Total: 32653MB
Available: 19201MB
— OS
Windows version 10.0 build 22621, 64 bit
Windows 10
Machine ID 3f2160cb-8475-4742-a384-5368710c08aa
— Desktops
Monitor 0 (2560x1440): left=0 top=0 right=2560 bottom=1440
— Network
Network interface: Intel(R) Ethernet Controller (3) I225-V (IPv4, IPv6)
Network interface: Intel(R) Wi-Fi 6 AX200 160MHz (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter #2 (IPv4, IPv6)
Network interface: Bluetooth Device (Personal Area Network) (IPv4, IPv6)
— Input
No input devices detected.
— Volume
Volume for path ‘E:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on SSD
— Graphics
Graphics card: AMD Radeon RX 6900 XT (DirectX 12.1, 16338MB) Driver version: public: 23.9.3 ; internal: 23.20.11.04-230921a-396203C-AMD-Software-Adrenalin-Edition Hardware Accelerated GPU scheduler: false
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB) Hardware Accelerated GPU scheduler: false

20:27:10.696 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3728
20:27:10.702 [Window] Window => active
20:27:10.715 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3739
20:27:10.717 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3745
20:27:10.720 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3748
20:27:10.884 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
20:27:10.884 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
20:27:10.884 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
20:27:10.884 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
20:27:10.884 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
20:27:10.884 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
20:27:11.302 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3751
20:27:11.536 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3753
20:27:11.536 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3755
20:27:11.536 [Save] Save dir: C:\Users\yvesb\AppData\Roaming\Fatshark\Darktide
20:27:11.536 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3794
20:27:11.754 <>Integer divide by zero (0xc0000094) in build 355353b8f02933f7b45f194e233b44f34dc486e2<>
<>
{00007ff7180d0000, 024f9000, 65283479, 806a29c8-713f-4b26-943d-e82bf47b084b, 00000001, D:\a\w\live_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\engine\win64\release\Darktide.pdb}
{00007ffa7eb10000, 00217000, 806d3ecf, 158a782a-fae4-e837-a58b-83204612935f, 00000001, ntdll.pdb}
{00007ffa7d8c0000, 000c4000, d05c34f8, a651e6da-598d-5531-8b7f-be3a9aa66b08, 00000001, kernel32.pdb}

0x00007ff7180d0000:0x0000000000321d92 sscanf
0x00007ff7180d0000:0x00000000000065ae
0x00007ff7180d0000:0x0000000000932fb1 ffxFsr2ResourceIsNull
0x00007ff7180d0000:0x00000000000065ae
0x00007ff7180d0000:0x0000000000932fb1 ffxFsr2ResourceIsNull
0x00007ff7180d0000:0x00000000000065ae
0x00007ff7180d0000:0x0000000000932fb1 ffxFsr2ResourceIsNull
0x00007ff7180d0000:0x00000000000065ae
0x00007ff7180d0000:0x0000000000901213 ffxFsr2ResourceIsNull
0x00007ff7180d0000:0x000000000014d1b2 snprintf
0x00007ff7180d0000:0x00000000004fd0bb _vsnprintf
0x00007ff7180d0000:0x00000000000b5079 printf
0x00007ff7180d0000:0x00000000000a2946 printf
0x00007ff7180d0000:0x00000000000a32b9 printf
0x00007ff7180d0000:0x00000000000a36ae printf
0x00007ff7180d0000:0x00000000008fcdee ffxFsr2ResourceIsNull
0x00007ffa7d8c0000:0x000000000001257d BaseThreadInitThunk
0x00007ffa7eb10000:0x000000000005aa78 RtlUserThreadStart
<>
<>1<</Crash version>>
<>engine<</Crash type>>
<>main<</Thread name>>
<>win32<>
<>355353b8f02933f7b45f194e233b44f34dc486e2<</Build identifier>>
<>release<</Build type>>
<>327211<</Engine build id>>
<>Developer Build (1.3.4.65071)<</Product version>>
<>b1535474-746f-4440-81d0-ef9d92d6ded3<>
<>0<>
<>— CPU
CPU: AMD Ryzen 9 5900X 12-Core Processor
Vendor: AuthenticAMD
Logical processors: 24
Family: 10:15, Model: 2:1
Type: 0, Stepping: 0
Features: SSE SSE2 SSE3 SSSE3 SSE4.1
Feature bits:
EBX: 00000010 00011000 00001000 00000000
ECX: 01111110 11011000 00110010 00001011
EDX: 00010111 10001011 11111011 11111111
— Memory
Physical Total: 32653MB
Available: 19201MB
— OS
Windows version 10.0 build 22621, 64 bit
Windows 10
Machine ID 3f2160cb-8475-4742-a384-5368710c08aa
— Desktops
Monitor 0 (2560x1440): left=0 top=0 right=2560 bottom=1440
— Network
Network interface: Intel(R) Ethernet Controller (3) I225-V (IPv4, IPv6)
Network interface: Intel(R) Wi-Fi 6 AX200 160MHz (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter #2 (IPv4, IPv6)
Network interface: Bluetooth Device (Personal Area Network) (IPv4, IPv6)
— Input
No input devices detected.
— Volume
Volume for path ‘E:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on SSD
— Graphics
Graphics card: AMD Radeon RX 6900 XT (DirectX 12.1, 16338MB) Driver version: public: 23.9.3 ; internal: 23.20.11.04-230921a-396203C-AMD-Software-Adrenalin-Edition Hardware Accelerated GPU scheduler: false
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB) Hardware Accelerated GPU scheduler: false
<</System Information>>
<>SSD<</Volume Information>>
<>C:\Users\yvesb\AppData\Roaming\Fatshark\Darktide\console_logs\console-2023-10-26-20.27.09-b1535474-746f-4440-81d0-ef9d92d6ded3.log<</Console Log>>
<>C:\Users\yvesb\AppData\Roaming\Fatshark\Darktide\crash_dumps\crash_dump-2023-10-26-20.27.09-b1535474-746f-4440-81d0-ef9d92d6ded3.dmp<</Crash Dump>>
<>
Memory
Total: 32653 MB
Available: 31400 MB
Used: 1253 MB
Peak Used: 1270 MB
Debug Memory
Total: 0 MB
Available: 0 MB
Used: 0 MB
Peak: 0 MB
Page File Memory
Total: 38541 MB
Used: 2432 MB
Peak: 2432 MB
<</Memory Status>>
<>
CrashMonitor
navigation
cjson
rule database
Vivox
wwise_plugin
<>
<>
#ID[30486d0f] = false; #ID[40274361] = false; #ID[7816be8b] = false; #ID[872cceda] = false; #ID[ad0f8d89] = true; #ID[b287ea32] = false; #ID[bfc1719f] = true; #ID[d3cd4a7b] = false; #ID[db144c29] = false; #ID[e26e1099] = ; #ID[f921e3b1] = true;
<</Render Capabilities>>
<>
#ID[06f1d0d3] = false; #ID[083115b7] = true; #ID[08f9e86f] = false; #ID[091bd468] = false; #ID[09f7658c] = false; #ID[0a5cf893] = false; #ID[0a7e1dda] = 1; #ID[0d3042d7] = 0; #ID[1301c0fc] = false; #ID[158ea454] = false; #ID[17fbd176] = false; #ID[1ff27994] = [80,64,96,]; #ID[217a0094] = false; #ID[2b4a07ef] = false; #ID[2ba7c395] = false; #ID[2eec68d7] = [4096,4096,]; #ID[2f0ebe66] = false; #ID[30271a75] = false; #ID[39846683] = true; #ID[3dc0a41f] = [2048,2048,]; #ID[41cc30d6] = false; #ID[4261180b] = false; #ID[4437469c] = false; #ID[4b1ae527] = 100; #ID[4cf95320] = R11G11B10F; #ID[4dfc90ec] = false; #ID[511030be] = false; #ID[51fa707c] = true; #ID[521e8314] = true; #ID[5311abc7] = false; #ID[53a88c27] = 0; #ID[53aece93] = true; #ID[58a6c554] = true; #ID[58d50c14] = false; #ID[591731be] = false; #ID[5923ab38] = false; #ID[5b23a27f] = 0; #ID[5bc01409] = 2.2; #ID[662251d8] = true; #ID[66d55137] = false; #ID[67488d9d] = true; #ID[702662e0] = high; #ID[743a4bf1] = low; #ID[757a9c66] = true; #ID[781acd9a] = low; #ID[7d5e6ac4] = 2; #ID[7d92b887] = 1; #ID[7ecedbbe] = true; #ID[7ef9c32d] = false; #ID[807d2fac] = 0; #ID[825d6573] = false; #ID[83fa86d9] = false; #ID[866b9087] = false; #ID[866fa593] = true; #ID[8e8e8d70] = 50; #ID[8fe21a51] = 0.5; #ID[9012e3b2] = true; #ID[9d44dc7f] = 0; #ID[9f681302] = false; #ID[9fdb92f0] = true; #ID[9fec9043] = false; #ID[a00c9715] = 0; #ID[a35323d4] = false; #ID[ab541828] = false; #ID[abd89f80] = false; #ID[ad0f8d89] = false; #ID[ad5cde98] = [512,512,]; #ID[ad6159c5] = false; #ID[ad7990f2] = true; #ID[adf9ff3c] = fsr2; #ID[ae835dc5] = true; #ID[b2b9ea5a] = balanced; #ID[b4ee0024] = false; #ID[b52a66bb] = [512,512,]; #ID[b751da36] = false; #ID[b9a6bef6] = false; #ID[baa2020c] = false; #ID[c088031f] = false; #ID[c31c500b] = [1280,720,]; #ID[c466aecd] = true; #ID[ce45eb78] = 0.5; #ID[cff8702e] = true; #ID[d864f17d] = false; #ID[db72134e] = 0.875; #ID[dd043413] = false; #ID[dde3b7d1] = false; #ID[dfa3fe1f] = true; #ID[e2f20722] = true; #ID[e3896b8a] = [256,256,]; #ID[e6bcf966] = true; #ID[ec4a90d8] = false; #ID[ec8fd018] = true; #ID[f1179189] = true; #ID[f4fd9c6d] = [4,4,]; #ID[f876be85] = true; #ID[fcdb085e] = 5;
<</Render Settings>>
<> [0] =[C]: in function time_since_query
[1] @scripts/settings/options/settings_utils.lua:23: in function set_user_setting
[2] @scripts/settings/options/sound_settings.lua:35: in function on_activated
[3] @scripts/settings/options/sound_settings.lua:650: in main chunk
[4] =[C]: in function require
[5] @scripts/game_states/boot/state_load_audio_settings.lua:2: in main chunk
[6] =[C]: in function require
[7] @scripts/main.lua:16: in main chunk
[8] =[C]: ?
<</Lua Stack>>
<> [1] location = “sound_settings”; key = “sound_device”; value = 0; perf_counter = 0
[2] new_value = 0; current_value = 2
[3] OptionsUtilities = table: 00000000001380E0; SettingsUtilitiesFunction = [function]; SettingsUtilities = table: 000000000013FEB0; construct_audio_settings_dropdown = [function]; construct_audio_settings_boolean = [function]; settings = table: 000000000013B840; default_sound_volume = 100; default_sound_chat_volume = 70; master_volume_value_name = “option_master_slider”; master_volume_display_name = “loc_settings_master_volume”; master_volume_value_change_function = [function]; master_volume_value_get_function = [function]; master_volume_slider_params = table: 000000000013B9C0; master_volume_template = table: 000000000013BA50; sfx_volume_value_name = “options_sfx_slider”; sfx_volume_display_name = “loc_settings_sfx_volume”; sfx_volume_value_change_function = [function]; sfx_volume_value_get_function = [function]; sfx_volume_slider_params = table: 000000000013BBE0; sfx_volume_template = table: 000000000013BC50; music_volume_value_name = “options_music_slider”; music_volume_display_name = “loc_settings_music_volume”; music_volume_value_change_function = [function]; music_volume_value_get_function = [function]; music_volume_slider_params = table: 000000000013BFB0; music_volume_template = table: 000000000013C040; sound_device = table: 000000000013C490; speaker_settings = table: 000000000013C920; mix_presets_settings = table: 000000000013D110; get_dialogue_wwise_value = [function]; dialogue_volume_value_name = “options_vo_trim”; dialogue_volume_display_name = “loc_audio_volume_settings_dialogue”; default_volume_default_value = 0; dialogue_volume_value_change_function = [function]; dialogue_volume_value_get_function = [function]; dialogue_volume_slider_params = table: 000000000013DB50; dialogue_volume_template = table: 000000000013DC70; game_interface_setting = table: 000000000013DE80; audio_backstab_sound_setting = table: 000000000013DEB0; audio_teammate_ping_setting = table: 000000000013DF70; audio_voice_fx_setting = table: 000000000013DEE0; chat_volume_value_name = “options_voip_volume_slider”; chat_volume_display_name = “loc_settings_audio_voice_chat_volume”; chat_volume_value_change_function = [function]; chat_volume_value_get_function = [function]; chat_volume_slider_params = table: 000000000013F3F0; chat_volume_template = table: 000000000013F480; voice_chat_settings = table: 000000000013F5A0; setting = table: 000000000013BF50; value = 2
[7] GameStateMachine = table: 000000000008E1F0; LocalizationManager = table: 0000000000094D90; PackageManager = table: 00000000000978B0; PackageManagerEditor = table: 0000000000098F20; ParameterResolver = table: 00000000000FA970; StateBoot = table: 0000000000128E60
<</Lua Locals>>
[Log end]

Could you see if deleting your AppData works to resolve this?:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark
  4. Delete the ‘Darktide’ directory

You may then need to use the ‘Verify Integrity of Game Files’ option via Steam:

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam

I have been plaged with issues with several games. For me the issue with games crashing on startup, including Darktide are related to having Bandicam running. turning off Bandicam resolves my issue with all games