Can't load in a single game

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
I’m having huge trouble playing the game. All my settings are on ultra performance and low graphics with a RTX2070 and every minimum requirements for playing the game. I freeze and lag at 20 fps constantly. My internet connection is averaging 500+mbps. I don’t know how to fix this, I’ve only been able to do the prologue and the combat training.

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
error_lost_connection or error_channel_not_found or error_failed_handshake_timeout

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Load for 20 minutes in the menu
  2. Go and select any mission
    3.Load the game for 20 minutes again
  3. Black screen, then get kicked out of the match


Player ID:

Approx. Time of Issue & Timezone:
[11/20/2022, 9:41PM] [EST]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
I don’t have any screenshots, unfortunately.

Upload Console Log:
console-2022-11-21-02.21.49-9cca0f77-2a2e-495d-8be4-76ae6534adbb.log (148.5 KB)

Upload darktide_launcher.log:
launcher.config (81 Bytes)

We’ll check it out. Thank you for your report!