Black screen using RX 7900 XTX

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

I tried loading the game after installing my new AMD Radeon RX 7900 XTX graphics card and updating my graphics drivers. The shader cache recompiled and the game loaded in fine, but only the UI elements would render. The rest of the game would render as a black screen.

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

N/A

Error Displayed (If Applicable):

N/A

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Install AMD Radeon RX 7900 XTX with up-to-date AMD graphics drivers
  2. Load into the character select screen or hub area
  3. Nothing renders except for the UI

Mission Name (If Applicable):

N/A

Platform:
[Steam/Microsoft Store]

Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

kjm015

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

12/13/2022, 02:00:PM CST

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

20221213140042_1
20221213140042_11920×1080 79.7 KB

20221213140144_1
20221213140144_13840×2160 96.7 KB

20221213140152_1
20221213140152_13840×2160 104 KB

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2022-12-13-20.00.15-c0753c99-10ab-4273-833e-8c1a4efa2d1d.log (70.3 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (692.3 KB)

2

Could you try the ‘Verify Integrity of Game Files’ option please?:

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam
3

if you changed your hardware, like gpu you need to delete the userconfig and restart the game so it can redetect your hardware. I just did that because i upgraded to the 7900xt and it fixed my issue.