Backend error after Depths update

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Can’t seem to get passed this, tried multiple fixes (verify, steam cloud off, delete httpcache, restart pc, restart steam)

None seem to work, attached log

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2026-09-29-14.46.19-a998d38b-1696-4a77-bb47-43b799737bd7.log (33.6 KB)

2

Sorry to hear this @Tuggins

We’ve checked your log, and our server logs, and there doesn’t appear to be any sign-in requests that reached our backend. It appears that something locally is rejecting the security certificate from our login server.

Likely causes could be:

  • Outdated Windows OS - ensure you have latest updates installed (though if you could play pre-update, this may not be the culprit)
  • Anti-Virus, other internet security software or VPN. I recommend checking anything that could be blocking your connection. Adding appropriate exceptions for Darktide may help. Disable VPN etc.

If you can try temporarily switching to a mobile data connection and check if the error persists, this can help to determine that the issue is network/ISP-related.

3

Strange, it was able to connect with this connection before. However, I’ll give it another try when I get home to my primary PC and we’ll see if that works out.

Thanks