Issue Description (Required):
I am trying to play dark tide on my work computer during my lunch break, however the work firewall is blocking something and our IT team can not work out who is getting blocked or what is getting blocked. We have unblocked everything obvious like the ports and adresses its requesting from my machine - alas nothing seems to work.
Curiously, the game works on my machine when i play through gamepass, but not through steam. My account is on steam however, so i would like to play there…
Additional context if its even remotlety relevent, we are also a game development studio
Here is my log from my latest attempt
<>Entering Game State StateTitle<>
<>
11:52:07.591 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
11:52:07.591 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
11:52:07.692 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
11:52:08.760 [Lua] INFO [StateTitle] Changing state idle → account_signin
11:52:08.760 [Lua] INFO [StateTitle] Changing state account_signin → signing_in
11:52:08.793 error: [Backend] Auth operation 1 error: 1001 Steam not available
11:52:08.810 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:32: in function ‘_log_error’
scripts/managers/error/error_manager.lua:139: in function ‘report_error’
Attempted Solutions (Optional):
Tested Gamepass version and worked
Tried unblocking requested traffic from machine in the firewall
Running admin
Verifying Files
Restarting
other games are working on our network too, usually, if they have a firewall issue they can be resolved but we have been tryng for 2 months now
Platform (Required):
PC - Steam
[PC] PC Specifications (Optional):
more than enough to login - Stand alone PC tower
[PC] Upload Console Log & darktide_launcher.log (Optional):
console-2025-08-21-11.51.57-adea2260-7b02-45e7-a203-4ea6b14eb507.log (20.7 KB)