Unable to load in to the game

Issue Description:
The loading screen after selecting the character never finishes.

Steps to Reproduce:
Launch the game.
Click any button to go forward from the first appearing screen.
Select a character.
Go forward, in to the game. (whatever that button was again…).

Platform:
Steam

Player ID:
Putifari (Steam Profile ID).

Approx. Time of Issue & Timezone:
Perhaps ever since the latest large Steam update that also change the whole look of the platform.

Reproduction Rate:
Constant (100%)

Upload Console Log & darktide_launcher.log:
console-2023-06-27-15.59.51-bb9251db-4cd4-4f94-92e8-abaec4922aa5.log (27.0 KB)

Could you try now our latest patch is live, and let me know if the issue persists please?

I am testing it right now. Might be a bad moment to test it since the first “press any key to go forward” (before choosing which character class to login with) did say as well that the response time to FatShark servers is slow (with red text).

Waited 3minutes to do a login. > Alt+F4 away.
Rebooted my internet router.
Retry 1: Waited 3minutes to do a login (a different character class). > Alt+F4 away.
Rebooted my internet router, again.
Retry 2: Waited 3 mintues to do a login (a different character class, again). > Alt+F4 away.

I’ll try it again after 4 to 12 hours or something.

Tried again today (July 2nd, 2023; 1:49 PM (GMT+3)).
Same results.

The game always says at first that the FatShark servers are slow to respond, and it might affect gameplay.

On a side note: all my other online/multiplayer(via internet) games work just fine.

Sorry to hear the latest patch didn’t improve anything for you. I will let our developers know, but it would be super if you could upload one of your most recent console logs here.

Alternatively, I’m happy to help with a refund, if you would prefer that option.

No refunds. I want to play this game :smiley: too much of fan… these are small hickups. I have many lvl 30 characters in the game already. Anyways, I just did another retry to log in, now (oddly) with success…

This time, however, the FatShark server was not in high-stress mode. I think I’m just unable to sign-in in those scenarios. You just have to up your servers a bit.

Here are two console logs in case you wish to study those. The one from yesterday (July 2nd) ends up with a failure to sign-in. The one from today (July 3rd) ends up as a success to sign-in.
console-2023-07-03-17.48.14-454cc853-9339-4a2c-a2ab-d4204427951d.log (60.0 KB)
console-2023-07-02-10.43.13-30fc5153-bcc5-408f-a594-edc96f49ea6e.log (25.0 KB)

Now I, again, can’t login. Waited for 3min and then punched Alt+F4.
console-2023-07-07-16.11.01-9c0788f7-5118-4cf2-9a81-ae388414daa7.log (25.6 KB)

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