Unable to launch the game - Fatal Error! D3D12CreateDevice failed. HRESULT: 0x887a0004=DXGI_ERROR_UNSUPPORTED

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - After Building Shader Cache

Issue Description (Required):

After trying to launch a game an error pops up: “Something went wrong in the Shader Cache Building process. Exit Code = 0x1”. After clicking ok or closing this one another one pops up: “Fatal Error! D3D12CreateDevice failed. HRESULT: 0x887a0004=DXGI_ERROR_UNSUPPORTED” after this error the game crashes.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: 1ce59199-5c27-4fc6-8870-75e62a82aa70
Log File:
Info Type:

[Engine Error]: D3D12CreateDevice failed. HRESULT: 0x887a0004=DXGI_ERROR_UNSUPPORTED

2

Sorry to hear this. Unfortunately, your PC does not appear to meet some or all of the minimum requirements for Darktide, which will result in an unstable experience.

The minimum requirements for Darktide are:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 (64 bit) / Windows 11 (64 bit)
  • Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 2400G (3.6 GHz)
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
  • DirectX: Version 12
  • Network: Broadband Internet connection
  • Storage: 50 GB available space

In this situation, we can only recommend that you submit a refund request via the Steam client.

Apologies for any disappointment.

2 Likes
3

That’s unfortunate. Thank you for the response.

1 Like