Crash after constructing shader cache

Issue Description:
Just bought Darktide a few hours ago, never get in the game once.
Keeps crashing after click start on launcher.
a window shows constructing shader cache, crash happened at 96%, sometimes at 98%, but I think the process was done.

What I have done these few hours after bought Darktide:
try verifying game files
lower process thread to 1
lower graphic settings to low
reinstall game
update graphic driver, roll it back, delete graphic card and reinstall
give admin permisions to steam/game launcher/game.exe
delete game configs in system appdata
fix directX files
fix Windows files
Update Windows
shutdown windows defender
kill any process that I can’t recognize
fix EAC files
delete Steamworks dll and reinstall
edit machineGuid in windows regedit
try start the game from game folder(both with launcher and without)
try post a new topic here (doing)

and
I don’t have overclock settings on my graphic card.

Nothing works above.
what I get is an error info in the concole log file:
DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DRIVER_INTERNAL_ERROR
and
Exit code: 0xFA718003
in the launcher log.

Error Displayed (If Applicable):

Steps to Reproduce:
just trying to start the game

Platform:
Steam

Player ID:
haven’t get myself in game yet.

Approx. Time of Issue & Timezone:
now

Reproduction Rate:
Constant (100%)


Upload Supporting Evidence:
darktide_launcher.log (98.4 KB)
console-2023-10-17-22.43.14-b62050d1-7440-4875-81d0-857e61c9e600.log (6.3 KB)

As you’ve already noticed here, the error produced is DXGI_ERROR_DRIVER_INTERNAL_ERROR. This is ultimately a driver or GPU-related issue, but it sounds like you’ve exhausted many solutions already. Could your GPU be overheating?

Hi, thanks for reply.
As what I told I can’t even run the game so CPU or GPU never get a higher usage.
Anyway, I have a customized water cooling system on my laptop, so overheating is not posible.



What I found today is
Although Darktide do detect my laptop clevo GPU RTX2080 chipset, but the user_settings.config
user_settings.config (1.1 KB)
(this is what the launcher generated for my laptop)
looks a bit weird compared to my friends’ desktop PC (run Darktide well)
I have tried copy his setting files and covered mine but game launcher triggered hardware detection again.

Another found is, I tried to set the recommend graphic settings directly from Nividia Geforce Experience for Darktide,
here

which also different from the game launcher generates’,
but the game launcher still don’t agree with the Nividia driver told her what to do :rofl:

Hope these info helps.

oh, I suddenly find the Control Center 2.0 do have an overclock function,
my next chance :sweat_smile:

Well still crash after setting GPU overclocking to 0.
Any other suggestion? :melting_face:

Newest report
I found my 2080 cannot even run any DirectX12 application, all gave me a DXGI_ERROR_DRIVER_INTERNAL_ERROR :melting_face:

Hey I finally found the crash reason :rofl: :rofl: :rofl:

things are weird I dont remember when and where and why I have added 3 keys in regedit maybe years ago:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
just like the article above said I might have wanted to solve something crash either.

Delete these added keys except these original below:

Then my 2080 runs dx12 as expect.
Sorry it’s my bad. :sweat_smile: :sweat_smile: :sweat_smile:

The topic can be closed.

Thank you for the update. :smiley: Closing as requested.