Crash After Loading Shader Cache

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Crashes after pressing play and finishes loading the shader cache. There is some downtime between the shader cache finishing downloading and the crash.

Error Displayed (If Applicable):
N/A

Steps to Reproduce:

  1. Open launcher, from desktop or steam doesn’t seem to matter.
  2. Press play in the launcher.
  3. Crash after shader cache finishes loading.

Mission Name (If Applicable):
N/A

Platform:
[Steam/Microsoft Store/Xbox]
Steam
Player ID:

Approx. Time of Issue & Timezone:
Persisting since 10/11/2023 till now (10/25/2023), 11:33 am EST.

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
GUID: fd3b8be4-7e19-4df0-9cef-a2f04b7424ab
Log File:
Info Type:

Console Log:
console-2023-10-25-15.33.27-fd3b8be4-7e19-4df0-9cef-a2f04b7424ab.log (6.1 KB)

Darktide Launcher Log:
darktide_launcher.log (182.2 KB)

Additional Info:
I’ve tried all the fixes in technical support including:

  1. Uninstalling and reinstalling.
  2. Verifying game files.
  3. All of the fixes in Installation and Launcher Issue Solutions
  4. Deleting the darktide folder in %appdata%
2

I have been getting the same error. I have tried 5 different Nvidia drivers from the latest to past 5, all with the same result. Crash after shader cache. With the previous update, it would at least load showing the spinning icon for a few seconds and crash, but now it just crashes on load.

I also tried reinstalling etc with no luck. Unfortunately, it’s not client specific as i’m using the Windows version. It’s odd as the first week of release I didn’t get this error, then out of nowhere it started happening. This newer 1.2.2 didn’t fix it either.

At this point i’m forced to install it on my series X, but i’d much rather play on PC.

3

The error being produced is DXGI_ERROR_DRIVER_INTERNAL_ERROR. Please see:

4

Thanks for responding to us, but unfortunately we’ve already clean installed drivers multiple times. I’ve went as far as to go back five drivers one by one, doing clean installs on all of them. It’s possibly an OS related (Win 11 home) recent update interfering, as my install worked fine for the first week.

  • I’ve also tried many different visual settings, resolutions, changing worker threads etc – all same result. I’ve even tried different displays. All of my other games work fine.

Lenovo legion 7i (2021) - i7 11700h - 3080 (16gb)

5

I had tried multiple times to do different drivers, but I don’t think I ever tried clean installation. However after doing so it still crashed. I followed the instructions to the letter. I promise.

GUID: eb61cdba-c963-48dc-b567-bcf1f43a39a0
Log File:
Info Type:

console-2023-10-26-13.51.49-eb61cdba-c963-48dc-b567-bcf1f43a39a0.log (6.0 KB)

7

Yeah, it’s definitely not our video drivers. Many people are having this error on different clients (Windows store/steam) with vastly different hardware configs. It’s something with the game code. Why would my install work fine for over a week, then suddenly get this error? Outside of non-related windows updates, nothing was changed. Who knows