Game crashes after building shader cache

[natsirtenak]

Issue Description:
(pc gamepass) I press play on the launcher, it says building shader cache, it gets to 100%, disappears, then it tells me the game crashed

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
I press play on the launcher, it says building shader cache, it gets to 100%, disappears, then it tells me the game crashed

Mission Name (If Applicable):
N/A

Platform:
[Steam/Microsoft Store]
Microsoft Store
Player ID:
MarbleComet2442

Approx. Time of Issue & Timezone:
every time I have tried to open the game since the october 10th update/

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
GUID: 26313957-2459-4a28-9e3e-60b020f5123f
Log File:
Info Type:

---

darktide_launcher.log (162.1 KB)

[Axloss]

@natsirtenak

26313957-2459-4a28-9e3e-60b020f5123

[Process Exit] Exit code: 0xC000001D

STATUS_ILLEGAL_INSTRUCTION

[Axloss]

with this severe issues I would try re-install the game, if that doesn’t help we need to figure out if we can get Windows to make a crashdump for you. But if the game doesn’t even launch before this happens it’s not unlikely that we wont be able to debug this issue.

[natsirtenak]

I have already tried to reinstall, and it worked fine before the update. I’ve already done several missions. I’ll try to reinstall again.

[natsirtenak]

Well its working now, I think the issue was that my account is not the one with the game pass and I just offline permission turned on for the one that does, but for some reason i have to have that account signed in on the microsoft store, and my account on the xbox app, then open it on the xbox app. and for some reason that worked.