Shader Error 1 upon launching

Warhammer 40,000: Darktide Technical Support
1

Issue Description:

Hi,

after clicking play the shaders seem to crash at 96% with the following error:

“Something went wrong in the Shader Cache Builder process. Exit Code = 1”

Then Game opens for a quick second (blackscreen) and crashes then with the “We apologize for the incovenience”-Screen.

Tried the following:

  • Deleting Fatshark folder inside AppData/Roaming
  • Wiping GPU Drivers with DDU and reinstalling
  • Using only iGPU
  • Purchasing the Game via Steam (while having it on MS Store) to see if that works x)
  • Reinstalling
  • Reinstalling .NET Framework, VCRedist (x64 and x86) and DirectX.
  • Changing Normal Startup inside System Conf. to Selective Startup and deselcting “Load Startup items”
  • Setting Work Shaders to 1

Ima bit lost. I read that it happens, when minspecs are not reached.

13900K
4070Ti
64 GB DDR5 RAM

should be more than enough I hope x)

Hoping for help.

Error Displayed (If Applicable):
“Something went wrong in the Shader Cache Builder process. Exit Code = 1”

Steps to Reproduce:

Open Launcher, Click Play, wait for shaders to load till 96% - crash.

Mission Name (If Applicable):

Platform:
MS Store as well as Steam

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
console-2023-10-15-14.54.49-2e77d64f-acac-4b4b-9372-b870d1d5396b.log (11.5 KB)

GUID: 2e77d64f-acac-4b4b-9372-b870d1d5396b
Log File:
Info Type:

console-2023-10-15-02.28.46-802f24e2-65a3-407c-b251-e3f73733298e.log (11.5 KB)
darktide_launcher.log (265.4 KB)
darktide_launcher.log (802.1 KB)

2

I’ve discussed this with our Engine Developers and I’ve been informed this is a particularly complicated issue.

Some players have been able to work around this by editing a registry key, but this isn’t something I’d recommend for the sake of making Darktide work.

With that in mind, would you like me to help you with a refund?