Crashes on start

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Something Went Wrong in the Shader Cache Builder Process. Exit Code = 1

Issue Description (Required):

I just bought Darktide on Steam for the first time (I used to be an Xbox player) and the game crashes when I attempt to start it. I go to the launcher from steam, hit play, and get the error message.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 7e71f7b4-d64c-4507-a30f-24c16672abab
Log File:
Info Type:

[Engine Error]: D3D12CreateDevice failed. HRESULT: 0x887a0004=DXGI_ERROR_UNSUPPORTED

2

Hi Obtuse, unfortunately, your laptop doesn’t meet the minimum requirements for Darktide. The minimum requirements are:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 (64 bit) / Windows 11 (64 bit)
  • Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 2400G (3.6 GHz)
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
  • DirectX: Version 12
  • Network: Broadband Internet connection
  • Storage: 72 GB available space