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Dear developers, I’ve encountered a problem where the game freezes every 15-20 minutes, the image stops, the sound continues, but the game stops, and all players in the lobby are kicked out, and if I enter someone’s lobby, I’m also kicked out. This issue has been ongoing for two weeks, and I’m wondering what I can do to continue playing as a team.
Constant (100%)
Hi @Stalher, I responded to your Steam forum post - but I’ll copy my reply here too.
This is a little unusual. I recommend trying a clean reinstallaton of Vermintide 2, which involves deleting your AppData, in case there are any issues with your game installation or settings (please note any custom settings e.g. keybinds, graphics etc. will be reset):
https://support.fatshark.se/hc/en-us/articles/360034118394–PC-How-to-Perform-a-Clean-Re-Installation-of-Vermintide-2-or-Darktide
If the issue persists, I wonder if a background application may be the cause. You can try a Selective Startup, which ensures only essential services are running:
Please let me know how this goes.
Dear Lev, unfortunately both methods did not help me. This problem bothers not only me, but many players whom I asked about it. Can you suggest what else can be tried?
@Stalher thanks for the update! Sorry to hear these haven’t helped.
If you haven’t already done so, please try:
Ensuring you have latest Windows updates installed
Removing your GPU drivers with a dedicated driver removal tool e.g. DDU (Display Driver Uninstaller) and then installing latest GPU drivers fresh
If the issue persists, please then provide me with a console log from a session the issue occurs, and I’ll see if our developers have any further insight:
https://support.fatshark.se/hc/en-us/articles/360017633918–PC-How-to-Provide-a-Crash-Report-Console-Log-Launcher-Log-or-user-settings-config
Thanks!
@Stalher, thanks for providing your logs. Our developers have reviewed the data, and it appears that this issue is occurring due to an SSL_CONNECT_ERROR, with connection to our telemetry and CDN services being blocked.
18:31:51.992 warning: [Lua] Curl Manager Error, Code: 0, Url: https://telemetry-utvxrq72na-ez.a.run.app/events, Name: SSL_CONNECT_ERROR
18:28:37.351 warning: [Lua] Curl Manager Error, Code: 0, Url: http://cdn.fatsharkgames.se/vermintide_2_news_ticker_ingame.txt, Name: RECV_ERROR
Please ensure that nothing on your system is blocking connection for Vermintide 2 e.g. Anti-Virus, Firewall, Network etc.
Otherwise, please try running through our general connectivity error solutions, here:
Failing this, please try contacting your ISP and explaining the situation, as they may be able to identify any faults in the connection.
Dear Lev! I found a solution to my problem in one of the discussions on Steam, but it looks very questionable, but it might help clarify the issue and what it is related to. The only thing is that the discussion is in Russian, but I hope it won’t be a problem. Here’s the link: зависает картинка при игре :: Warhammer: Vermintide 2 Helmgart Keep - General Discussions
Oo, thank you for sharing this - I’ve made a note. I’m glad to hear this resolved the issue for you!
I have a question about this solution, and I’m concerned about its safety for my computer. Here’s the error: The certificate received from the remote server failed to pass the verification process. The error code is 0x80092013. The TLS connection request failed. The server certificate is included in the attached data. How can I resolve this issue safely?
Regrettably, we’re unable to advise on registry edits or Windows-related errors.
Because the actual situation is somewhat complex, I have to explain them in long paragraphs, and my native language is not English, so you may need some time to read them all.
This question sounds familiar, and many Chinese players have also encountered the exact same problem:
During the game, the program suddenly freezes, but the game music is still playing (Windows may prompt “Program not responding”). This process can last for tens of seconds or even longer, and if you are the host, there is a high probability that it will cause other players to lose connection (and may even cause some players’ game programs to experience the same phenomenon). If you are willing to wait, the game is likely to resume running after a period of time.
After investigation, it is highly likely that this is caused by network fluctuations,
In China, due to the poor network environment, many players are unable to directly connect to Fatshark and Steam servers, which forces them to use a “game accelerator” (in fact, the function of this tool is similar to some network transfer services).
And some “game accelerators” (such as the “Thunder God Game Accelerator”, which is widely used by players) will have a “network dynamic multithreading” function, which will allocate networks to you at the appropriate time it deems appropriate. This feature will cause changes in the player’s network, resulting in communication failures between the player and the network services required for the game.（This is also consistent with the results due to an 'SSL_CONNECT_ERROR' , with connection to our telemetry and CDN services being blocked. you have monitored）
For example (please note that this example may not be rigorous):
Player A uses the “Game Accelerator” to start the game, and at this time, the “Game Accelerator” assigns a network location to A.
A serves as the host and allows player B to join A’s game.
The “game accelerator” has changed the network of player A.
At this point, all services that are currently communicating with player A are attempting to communicate with their original network location. However, player A’s network has been changed, causing players such as Steam, Fatshark, and B to be unable to locate player A (as player A has been moved to a new network location), resulting in the game being stuck.
How did we discover the reason for the game getting stuck:
When players turn off the ‘Game Accelerator’, or disable the ‘Network Dynamic Multithreading’ feature, or use a ‘Game Accelerator’ without similar functionality, this problem is completely solved. Therefore, we have reasonable grounds to suspect that certain functions of the “game accelerator” caused fluctuations in the player’s network (network location changes), leading to communication issues in the game and causing the game to freeze.
I hope this information can assist you in resolving this issue
If possible, I would try to request a game log from a player who has experienced this issue
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