The Game freezes every now and then

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Performance

Issue Description (Required):

Hello Fatshark, i totally love your game, i wanna keep play it forever :heart:
but there is a little problem, i dont know what happened, but from some days the game run smoothly, the problem is that every now and then, randomly but constantly the game keeps freeze, i dont know what to do.. i even trying to play with EVERYTHING at minimun, tried with and without mods but the things doesnt change :c
i did a DxDiag if maybe it can help to help me :heart: (i cant load it on the Topic dont know why)

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Upload Console Log & darktide_launcher.log (Optional):

darktide_launcher.log (459 KB)

1 Like
2

Sorry to hear this LadySarah. Try switching to our experimental build, and see if there’s any improvement. :slight_smile:

  1. Open the Steam client
  2. Right-click Darktide in your Steam library
  3. Select ‘Properties’
  4. Select ‘Betas’
  5. Enter the password cTYPtKTsfMDsLHAV
  6. Select ‘Check Code’
  7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
  8. Select experimental - Experimental Builds
  9. Close the pop-up window
  10. A download should now start
  11. Play!
2 Likes
3

hiii! oki i did it! tomorrow when i play i ll try it and i ll let you know!! thank you so much :heart:

4

Hello! i tried it but still freezes happen… do you think a Direct X Diagnostic can help you to help me maybe?

5

There’s some other avenues to explore beforehand. :slight_smile: Please could you try deleting the shader_library.pso_lib and state_stream_library.pso_lib from your Darktide AppData, and see if there’s any improvement?

You can access your AppData using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
1 Like
6

Hii Julia! i already tried it not long ago, but im gonna try again and i ll let you know!

7

Heya Julie! i tried and still getting freezes every now and then.
and i saw that i having a 100% freeze when in a mission i am “changing” zone, so i see sometimes some buildings or ambiental things that ar not fully loaded, so yeah i ahve this little freeze and then poof they are loaded with their skin.dont know how to explain better im sorry
(those are micro freezes, we talking about less than half second but i hope you can understand that those are painful to see as first thing, and very painful while you fighting or dodging some trappers :c)

8

For this kind of issue, I recommend performing a clean reinstall of the game.
If you’re using any mods, it’s best to delete the entire game folder after uninstalling it, as leftover mod files can cause problems.
Based on the symptoms, it’s likely that the map or textures are either not loading properly or loading extremely slowly.
Just to be safe, right-click on your OS drive (C:), open Properties, go to the “Tools” tab, and run a check for drive errors.
If you’re using an Nvidia GPU, the issue might also be related to the graphics driver. Try uninstalling the driver using DDU and consider rolling back to a previous version. Nvidia drivers have had serious bugs in recent years.

9

hello! im trying to install from 0 the game, deleting all the mods too.
i did the tool thing you said too and got no errors, i am using AMD with latest version.

I will let you know tomorrow!

10

hello! for now seems like, i played some games and yeah seems good (had to do some modifications to the user_setting.config file)

2 Likes