Computer freezes randomly while playing darktide

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Computer freezes randomly while in mission

no crash report as i have to restart my computer

no error code as i have to restart my computer

Play the game for 20+ minutes

Any

Steam

MrNudl
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
Latest attempt- [11/30/2022, 8:56PM] [Eastern]

75%
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Specs

|Processor|Intel(R) Core™ i9-9900KF CPU @ 3.60GHz 3.60 GHz|
|Installed RAM|32.0 GB|
||System type|64-bit operating system, x64-based processor|
|Pen and touch|No pen or touch input is available for this display|
NVIDIA GeForce RTX 2070

I’ve checked that my drivers are up to date, I’m running the latest patch of the game, I’ve verified the integrity of the game files

2

Can you provide your console logs and darktide launcher logs

Thanks

3

Had the same problem. But it was after a two hour session with no problems. After that i had two freezes one after the other. Very weird because i had no problems like that during beta.

Specs
Processor|Intel(R) Core™ i5-11400F CPU @ 2.60GHz
|Installed RAM|16.0 GB|
||System type|64-bit operating system, x64-based processor|
NVIDIA GeForce RTX 3060 Ti

Same thing, checked drivers, everything up to date.

4

console-2022-11-30-02.43.40-d110f194-f6c4-4d31-8fb9-780f40cdd935.log (16.4 KB)

i don’t see a launcher log

I think this is the latest log
console-2022-12-01-03.11.58-646d4e6c-de19-444f-953b-0c69536cff93.log (101.8 KB)

the error at the bottom is
[error]commoninterface.h:336[set] Setting ‘common’ constants with the same frame index several times per frame, this needs to be fixed!
’
03:18:38.678 [Window] Window => inactive
03:18:38.818 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
03:18:43.020 error: [D3D12_RENDER_DEVICE] SL Error: '[30.11.2022 22-18-43][streamline][error]commoninterface.h:336[set] Setting ‘common’ constants with the same frame index several times per frame, this needs to be fixed!
’

5

Launch steam as an administrator. it sounds like there’s a permissions issue if no darktide launcher log is being written

6

We’re investigating the crash in your latest log.

Though, as your PC is freezing up, you may find potential solutions here helpful:

7

Hey,

I have pretty much the same issue. My PC will freeze randomly, but it usefully freezes towards the end of a mission.

Processor|Intel(R) Core™ i5-10850k CPU
|Installed RAM|32.0 GB|
||System type|64-bit operating system, x64-based processor|
NVIDIA GeForce RTX 3080

I’ll play some more tonight and check for logs if there’s any

8

console-2022-12-04-05.25.16-36e5edb3-3fda-4666-adca-abdcfa36dbd1.log (116.2 KB)
darktide_launcher.log (240.9 KB)

here’s my console and launcher logs. Hope these help. this was right after a crash/freeze of my pc

9

Still having this issue, do you guys need more logs?

10

Have you tried the potential solutions in the article linked above?

12

I’ve ensured windows is up to date, run windows system file checker, none of my parts are overheating, none of my parts are overclocking, don’t know what I’m doing with the windows event viewer.
My graphics card is a Nvidia card, I’ve done a clean install of my gpu drivers.
the only thing I haven’t done is reinstalling my BIOS.
I’m also starting steam in administrator mode.
It’s still freezing the whole computer
[/quote]

13

did you clean install of nvidia drivers or DDU (“display driver uninstal”)?

15

I did what this link said to do for an Nvida gpu
[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers – Fatshark

16

No it does not make clean install. Try DDU (display driver uninstall).

17

Towards the end of a mission my entire system just locked up… No BSOD just frozen… Very close to the end of a mission after playing 3 missions prior…

console-2022-12-20-03.39.46-c897d857-ca0b-4717-8762-35ea47c6dc49.log (349.4 KB)
crash_dump-2022-12-20-03.39.46-c897d857-ca0b-4717-8762-35ea47c6dc49.dmp (986.0 KB)