Replacing an item (the attempt is not torture)

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Can I ask you to replace one item with another? The request is due to the fact that I have been waiting for a helmet with a certain texture (chemsafe rebreather with psykana collar) in rotation for a VERY long time, but it does not appear.

The helmet i talking about see pic 1.

I was forced to buy the same item but with a different texture, and although it is good-looking, it is not ideal specifically for my character.

The recolor of same item that i bought see pic 2.

I am ready to pay extra or even buy in full for the helmet that I want. Unfortunately, I can’t buy it at the moment because it’s not in the store and it’s not known if it will be there yet. So I decided to write. You never know if it’s suddenly possible to buy an item of interest in this way (well, or get in return for what I bought)

[PC] Do You Use Mods? (Optional):

Yes, but I haven’t tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

FFC 6534428397

Upload Supporting Evidence (Optional):

20241012194313_1.jpg
20241012194313_1.jpg1920×1080 411 KB

20241012194258_1.jpg
20241012194258_1.jpg1920×1080 361 KB

2

Unfortunately, we are unable to replace or purchase cosmetics on behalf of players at this time, due to limitations in our backend.

Please rest assured the items are on rotation so you will most certainly have another opportunity to purchase the desired item.

Apologies for any disappointment.

1 Like
3

Tnx for reply.

Its very dissapointing but i hope item that i want will be in shop… eventually.