Issue Type (Required):
Refund an Item
Issue Description (Required):
Hi I bought these items before I understood the shop rotation process, and would like refund for aquilas please.
- Illissi mk xva resolve harness
- Spectrus vi model bionic eye
- Misers cage
- Excoriator’s Incense Rebreather
Thank you.
[PC] Do You Use Mods? (Optional):
No, I don’t use mods
Reproduction Rate (Required):
Constant (100%)
Platform (Required):
Steam (PC)
Player ID (Optional):
I have no idea where I find my player ID. Please DM me for info on steam account
I can give my steam account url but would prefer to do this via DM thank you.
@MadMartigan no problem! I can look at refunding these for you. Though as a precursor we can only refund purchases made within the last 30-days. I’ll check these once I have your account deets!
That’s fine if you don’t wish to share your Steam profile URL publicly, just shoot me a DM 
1 Like
@MadMartigan, apologies but we’re unable to refund these cosmetics as each was purchased outside of our 30-day refund window. Sorry for any disappointment.
Well that really sucks. Please can you make an exception this one time?
As you can see I have made multiple purchases of aquilas and as explained - I bought those before I understood how the shop system worked. I was also unaware of a 30 day window. None of this is explained in the game.
I would really appreciate the gesture of goodwill on this and I’ll obviously bare these rules in mind for future purchases.
Please let me know.
Regrettably we’re unable to make exceptions, and treat all player refund requests fairly and equally.
I do appreciate that this information could be more clearly available, which is something I’ll bring up with the team.
Our sincerest apologies again for the disappointment.
Regrettably I’ll not be getting any more aquilas then.
You can see on my account I’d given good money to FS. I’ll not be making any purchases like that anymore.