Request a refund of a few pieces of cosmetics due to a bug

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Other

Issue Description (Required):

So I guess there is an issue that is going on with the aquila store currently that marks cosmetic sets you have a piece of down to 0 aquilas.

I thought that you guys were having a sale as it was a coincidence to me that all 3 of the same set were on sale haha. I guess that was silly.

Can I get a refund on

A) Zealot

  • Scroll Keeper’s Headsman Hood

B) Psyker

  • Melchior Pattern Psykhana Collar
  • Dominus MK XXI Psyker Regalia

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Once

Platform (Required):

Steam (PC)

Player ID (Optional):

manasloth or Steam Community :: Sloth

Upload Supporting Evidence (Optional):

HTLaUPwaNG.png

2

Sorry about that! This is a known issue of ours but we’ve not yet been able to replicate it on our end!

Our refunding system works a bit strangely – I have to refund the entire sets, and then re-add the items you had purchased previously.

Could you make sure all items from both sets are unequipped and let me know once done?

3

It is done. I appreciate it regardless.

4

Should all be sorted now - let me know if you have any problems!

5

Perfect. Good job as always Julia!

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