Random CTD + Every match disconnecting multiple times if not CTD

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Randomly Crashes to desktop and when match starts its either kicks me back to the hub, hangs or crashes to desktop.

Error Displayed (If Applicable):
console shows error “Got empty dlcUpdates from backend, can not parse dlc rewards”

Steps to Reproduce:
Login and wait long enough or try to start a match

Mission Name (If Applicable):
Any

Platform:
[Steam/Microsoft Store/Xbox]
Steam

Player ID:
dethfactor

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant 100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
console-2023-10-28-06.32.36-93390c80-6484-42c5-ac04-9843bc317bc5.log (93.2 KB)
console-2023-10-28-00.17.12-1015428d-400d-4394-a669-7509e71a6308.log (63.6 KB)
console-2023-10-28-00.14.18-5115232b-d3a2-405f-9d02-008f6886f757.log (49.9 KB)
console-2023-10-28-00.07.48-bd4c6a06-fada-4d31-8c64-1ad171f1c33d.log (148.4 KB)

2

Same here

Error Displayed (If Applicable):
Game displays error 3013
console shows error “Got empty dlcUpdates from backend, can not parse dlc rewards”

Steps to Reproduce:
Login and attempt to load an operative
If operative loads, error can still be encountered trying to enter mission

Mission Name (If Applicable):
Any

Platform:
[Steam/Microsoft Store/Xbox]
Steam

Player ID:
Danlenton

Approx. Time of Issue & Timezone:
2:35 AM CST, 10/29/2023

Reproduction Rate:

Constantly (100%)

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:

console-2023-10-29-07.32.44-92cb9f45-57d4-4f51-ac49-23d5f03c5dc1.log (67.0 KB)
console-2023-10-29-05.42.14-e2ed9878-19f0-43a9-a659-c4f6436f03d2.log (51.9 KB)

1 Like
3

There are a lot of inconsistent errors here unfortunately. To start with, could you try deleting your Darktide AppData as instructed below?

However, please be aware this will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory
  5. Launch Darktide as normal