Persistent connection interruptions

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Connectivity

Issue Description (Required):

Randomly my character lags in place unable to do anything.
This issue has started altering the newest update.

I have tried
restarting the router
Check ISP statues
Tested for packet loss
manually setting dns settings to 1.1.1.1
Reinstalling the game

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Upload Supporting Evidence (Optional):



[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-02-14-06.33.10-5dcb45bb-dda1-43ec-89c5-6cf48fe4f49b.log (569 KB)
console-2025-02-14-12.59.46-6b7c6c70-e5cf-422a-ab57-3b15d9a68b1b.log (836 KB)

2

Sorry to hear this Broombell, looking at the log, I can see a whole bunch of dropped packets, but this doesn’t tell us why unfortunately. Are you using a wireless or wired connection?

3

That was gonna be my first question @broombell

Even if your connection is amazing wifi is not recommended unless you have no choice :sob:

Also what is your download/upload speed?
If you have a bad connection, even wired connections can be a bit ropy on Tide games :slightly_frowning_face:

Do you have other devices connected to the network?
Each device will take up some bandwidth, even when not being actively used.

Lastly, have you tried doing some dreaded port-forwarding?
This can sometimes, but not always, help.

4

It’s a wired connection with a desktop PC and two phones by wifi.
I have 500 mb download and 400 mb upload.

5

I understand this isn’t always an option, but are you able to connect your PC to a mobile hotspot - only for a short period - to see if the issues persist whilst under another connection?

6

Mobile hotspot and tethering has never worked with the PC because the connection was always too slow and weak to even start steam…

I do not think there is a problem with darktide. Coincidently I think there is just a problem with the internet that just started happening.
The ISP provider could not detect and packet loss or interference but I downloaded the program “Net uptime monitor” and was able to log 5 second internet outages.
We have requested for a technician visit. That should be the start to fixing the problem.

1 Like