Multiple crashes every game

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Multiple crashes, seemingly at random.

Log File:
Info Type:

[Engine Error]: HRESULT: 0x8007000e = E_OUTOFMEMORY

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1545 in function stingray::aftermath::d3d_assert

GUID: 0a3bf2ed-1cdb-497a-a49d-b51e155844a1
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build b3f56971479db9017a875ce02dd6f55e2181eb30
accessing address 0000000000000024 from 00007FF6DD0ED3C3

GUID: a676489a-5ff7-46a2-a281-776aaa77cdda
Log File:
Info Type:

[Script Error]: scripts/foundation/managers/package/package_manager.lua:304: Trying to unload resource #ID[d394fe4819bdfa7e].#ID[a8193123526fad64] that’s used elsewhere by the engine, refcount: 1

It actually crashed 4 times but I didn’t manage to get the 1st one, but will attach the console log instead.

Been crashing multiple times per game consistently, crashed at least 3 times yesterday.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: b3c6d5dd-4ac5-44f4-9a02-682d9ff5b3d1
Log File:
Info Type:

[Engine Error]: HRESULT: 0x8007000e = E_OUTOFMEMORY

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1545 in function stingray::aftermath::d3d_assert

GUID: 0a3bf2ed-1cdb-497a-a49d-b51e155844a1
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build b3f56971479db9017a875ce02dd6f55e2181eb30
accessing address 0000000000000024 from 00007FF6DD0ED3C3

GUID: a676489a-5ff7-46a2-a281-776aaa77cdda
Log File:
Info Type:

[Script Error]: scripts/foundation/managers/package/package_manager.lua:304: Trying to unload resource #ID[d394fe4819bdfa7e].#ID[a8193123526fad64] that’s used elsewhere by the engine, refcount: 1

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2024-12-04-15.48.22-cabc76f7-2b43-4869-b55f-2b81fa615fec.log (120 KB)
console-2024-12-04-15.56.59-b3c6d5dd-4ac5-44f4-9a02-682d9ff5b3d1.log (103 KB)
console-2024-12-04-16.18.55-a676489a-5ff7-46a2-a281-776aaa77cdda.log (150 KB)
console-2024-12-04-15.59.05-0a3bf2ed-1cdb-497a-a49d-b51e155844a1.log (146 KB)
darktide_launcher.log (635 KB)

2

That’s quite the selection of crashes. Sorry about that. I’ve raised each one to our database, but it is odd that you would have so much inconsistency in the nature of your crashes.

It is a shot in the dark but you may wish to try the solutions here in the meantime:

1 Like
3

I have carried out most of the suggestions in that list. Still crashing out of the blue. Averaging 1-2 crashes per game still.

GUID: 514c57f8-99cd-4b00-b8e0-0a045c3a40c6
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

GUID: d99e9e5d-2b2c-439c-a697-78e1725e86bb
Log File:
Info Type:

[Engine Error]: Deadlock detected. Update was not called for 16.0 seconds. You need to supply a crash dump or a crashify link in the report since the callstack for this crash is irrelevant.

I am also getting some of the audio bugs which made the game even more unplayable.

4

Admittedly, stability in Darktide has been a bit turbulent since 1.6.1 due to newly introduced audio and Deadlock issues. You should see an improvement with 1.6.2!

1 Like