KNOWN ISSUE: nonexisting_channel / Error Code: 2001

We are aware of and investigating the nonexisting_channel / Error Code: 2001 being reported.

It should be noted that we do not support IPv6-only networks at this time.

Please help us out by including the information listed below in your report:


Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Observe Backend Error

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Existing reports may be merged here, to help us keep track of the issues being reported.

2 Likes

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.


Issue Description:
After load into the hub, i got "Nonexisting_channel every 10/15 seconds. didn’t get any issue last beta

Error Displayed (If Applicable):
Nonexisting_channel
Steps to Reproduce:
a. create character
b. do or skip prologue ( no issue while doing it)
c. go into hub, do training (no issue doing it)
d. you arrive into “multiplayer hub” with others players, crash after 10/15 sec
(i tried few character, everytime i get into last cinematics ( when you go see the big boss) i crashed but cinematics sound keep going) relog and crash every 10/15 seconds after that)

Platform:
Steam

Player ID:
Steam ID : 76561197993999321

Approx. Time of Issue & Timezone:
Everytime since 18-11-22 5 am UTC+1

Reproduction Rate:
Constant

Upload Console Log:
console-2022-11-18-15.58.07-077bef88-0626-4222-823f-392038bf1ef3.log (445.2 KB)

Upload darktide_launcher.log:
darktide_launcher.log (51.1 KB)

Hope you guys gonna find what going on quickly <3

We’re looking in to this. Thank you for your report!

Hi, I am receiving the same error message but at different stage. I was playing a map (sorry dont know the name) and it happened twice on the same map, different game, at the end of the level, just few minutes from boarding the escape ship. The game just kicked me out of the session with the same message “Disconnected from Server: nonexisting_channel”.
I could rejoin the game and was able to finish it though.

I also have a thread with this same bug.

Same error, happened to me multiple times but random. Mostly at the end of the mission or the middle of the mission. Just now it happened to me right before i set foot on the transport ship. When i queue with my friends they can wait for me to reconnect. but with random player they just finish the mission, its kinda frustrating. finished all the objective and right before you can leave, you disconncet.

Heres the log:
console-2022-11-22-11.54.32-444411cd-91dc-47e5-a29c-c0caa48f7f16.log (482.6 KB)

Date 11-22-22 9 pm (UTC+8)

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.


Issue Description:

When trying to launch a match, disconnects from server with a NonExisting Channel error, and can’t reconnect with same error. Sometimes does allow the match to launch, but have extreme lag issues to the point of unplayability, and will then disconnect with the same message

Steps to Reproduce:

Launch a Mission. Any Mission. It just happens.

Mission Name (If Applicable):

N/A, happens regardless of mission

Platform:
PC - Steam

Player ID:
Steam ID: spartannoblesix
Gamertag: AngrySkitarii

Approx. Time of Issue & Timezone:
Any time, GMT Timezone

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Often - game was running fine until Saturday 19th November, at which point issue started, and has been ongoing since - managed to get one match up and running on Monday 21st, but game crashed on mission results screen and haven’t been able to get a match since.

Upload Console Log:

console-2022-11-19-17.07.37-497334d6-19e5-497b-a30f-7b92ee53ab88.log (381.9 KB)
console-2022-11-19-17.38.27-1846549b-e788-48aa-a63f-86eb675afe7e.log (128.5 KB)
console-2022-11-20-10.42.27-470ad3f3-db89-4dd7-bb67-bd5931aa4ba7.log (202.7 KB)
console-2022-11-21-20.08.01-e3a6adb5-c04a-4d3e-af71-a8993104f83d.log (165.7 KB)

Upload darktide_launcher.log:

darktide_launcher.log (222.3 KB)

We’re looking into this - apologies for any inconvenience.

1 Like

Issue Description:

The game randomly disconnect and sent me back to character selection menu.
This happen very frequently after the latest patch at the rate of every 3-5 mins, it unplayable at the current state.

Error Displayed (If Applicable):
40error02

Steps to Reproduce:

  1. Select a charactor
  2. doing any thing for 1-2 mins
  3. Disconected
  4. Back to characters selection.

Platform:
PC Steam

Player ID:
OnTour

Approx. Time of Issue & Timezone:
11/22/2022, 21:47 PM ICT/UTC+7

Reproduction Rate:
Constant (100%)

1 Like

Hi @OnTour,

Can you please provide your console log from a session that the Error Code: 2001 occurred so we can take a look?

Thanks!

console-2022-11-22-14.26.00-639019dd-e9b1-41a5-a2a2-c04b3b5a34db.log (528.3 KB)

Here you go, Thank for the hard work!

1 Like

Thank you! We’ll investigate.

Issue Description:

The game randomly disconnected mid-game

Error Displayed (If Applicable):
40error

Mission Name (If Applicable):
Can happen to any mission

Platform:
PC Steam

Player ID:
OnTour

Approx. Time of Issue & Timezone:
[11/D21/2022, 14:05 PM] [UTC+7]

Reproduction Rate:
Often (<75%)

Thank you for your report, we’re looking in to this!

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.


Issue Description:
I’ve seen a few other posters talk about Nonexisting_Channel errors preventing them from connecting, but my issue is slightly different. Very predictably and reproducibly, as soon as the extract objective opens up at the end of a mission, I am bounced back to the character select screen with a “nonexisting_channel” error. I can reconnect, but the game will be very unstable and I am very likely to be dropped again with the same error. This can create a loop where I keep rejoining and keep crashing, and this also makes my team unable to complete the mission.

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1.Play any mission.
2.Reach the end of the mission until the final objective opens.

Platform:
Steam

Player ID:
Steam ID: 76561197992704529

Approx. Time of Issue & Timezone:
11/17/2022 8:00PM, PST

Reproduction Rate:
Constant

Upload Supporting Evidence:
Sorry, none at present.

Upload Console Log:
console-2022-11-18-01.19.12-9b41ff4e-6477-4211-a30f-d1e26b00d61a.log (1.3 MB)

Note: The date on this log appears to be from the future.

Upload user_settings.config:
user_settings.config (3.0 KB)

Looking in to this! Thank you for the information.

Further evidence. Today it happened around 8:20pm local. Upon rejoining, I actually managed to kick out my entire team. They were able to rejoin and we did successfully finish the mission.

I have no idea what setting I have enabled or what is different about my configuration that would cause other people to drop.

Log attached.
console-2022-11-19-03.44.53-71483444-e573-42b3-a03f-e11c6d3b003b.log (301.1 KB)

Another one, at 9:07 pm. We also spectacularly lost the mission but it is unrelated to the bug.
console-2022-11-19-04.42.04-c17307fb-408f-4903-8de4-06f9f08393ee.log (255.7 KB)

After loading into an online session, the game immediately disconnects and throws me back to the character select.

Error Displayed:
nonexisting_channel

Steps to Reproduce:

  1. Join an online game
  2. Once the game loads, the error occurs

Mission Name (If Applicable):
Every mission I’ve loaded

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
[11/18/2022, 12:00AM] [CST]
[11/18/2022, 11:00AM] [CST]

Reproduction Rate:
Constant

Upload Supporting Evidence:

Upload Console Log:
console-2022-11-18-18.16.37-206bffb6-506f-452e-ba6d-79c706bdeda9.log (135.3 KB)

Upload darktide_launcher.log:
darktide_launcher.log (104.0 KB)