KNOWN ISSUE: Missing Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards (Helms), Pre-Order Bonus, & Devoted Rejects Pack (Vermintide)

Warhammer 40,000: Darktide Technical Support
128

Issue Description:
I saw the long list of cosmetics when logging in today, and none were in my inventory.
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Not sure what steps could help reproducing the issue, I just got nothing.
In the Hub

Platform:
Steam

Player ID:
Sir William

Approx. Time of Issue & Timezone:
7 EST 11/30/22

Reproduction Rate:
Not changed

(upload://584cbRL4dzk4BGRPE5IEiDEBLbW.log) (377.8 KB)
darktide_launcher.log (223.7 KB)

  1. Upload here
129

Issue Description:
I am missing my preorder bonuses. I logged in and donā€™t have my beta helmet on my Psyker

Crash Report (If Applicable):
none

Error Displayed (If Applicable):
none

Steps to Reproduce:

  1. Log into game.
  2. No Aquilas for shop.
  3. No Preorder cosmetics

Iā€™ve reloaded the game and relaunched steam to no result.

Mission Name (If Applicable):
na

Platform:
Steam

Player ID:
Steam ID: 76561198154407511

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20221201213527_12560Ɨ1440 457 KB

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20221201213522_12560Ɨ1440 361 KB

Approx. Time of Issue & Timezone:
11/30/2022 12:50pm Central.

Reproduction Rate:
Constant (100%)

130

List of Missing Items: Imperial Edition Backpack on Ogryn

Platform: Steam
[Steam/Microsoft Store]

Player ID: Steam ID: 76561197970486218
[Steam ID/Steam Profile URL/GamerTag]

131

Today when I logged in I got the beta & pre-order bonus. Iā€™m still mission upper body prison cosmetic but thatā€™s not the end of the world.

133

List of Missing items: Pre order bonus for account
Beta helmet for all characters for account

Plaftorm:
Microsoft Store

Player ID:
Grizzly121

Screenshot_4

134

Hello Julia!

Yes thank you, received the pre-order bonus items as well as all my missing items.

Thanks!

135

Earlier post detailing all missing items deleted because received everything today! Thanks Fatshark.

136

Imperial Edition - Everything

Platform:
Microsoft Store

Player ID:
GamerTag: Havelpov

EDIT: I got them all so quick thank you!

137

Just found this thread

List of Missing items:
Pre-order stuff
Beta helmets
Vermintide skins

Plaftorm:
Steam

Player ID:
Neorapsta / 76561197961358880

I did get a spam of unlocks, but thereā€™s nothing in the cosmeticsā€¦so itā€™s possible theyā€™re there I just canā€™t see them.

138

Played ~1 hour of the closed beta. Got the game via NVidia card bundle bonus. Played the pre-order beta for ~50 hours.

On Login on Nov 30th I only received the Imperial Edition bonuses (including soundtrack). On Login today Dec 1st I received the Pre-order bonuses and Beta Helmets.

I am still potentially missing the Devoted rejects pack (I did not see any notifications about them show when I logged in, and Iā€™m not sure how to check. I tried creating a new character and checked the barber for existing, but I donā€™t really see anything that looks like it would be vermintide inspired)

Missing Items:

  • Devoted rejects pack (I have played ~40 hours of V2, if this applies)

Platform
Steam

Player ID
76561197991268405

139

Thanks! Good job!

Now I have all Pre-Order/Imperial Edition/Beta/Vermintide Items (Incl. Soundtrack)

140

Missing devoted rejects pack

Platform: steam

Player ID: Catholic Guilt/Steam Community :: Catholic Guilt

141

List of Missing Items:
Pre-Order Bonus
-Vanguard of the Imperium Portrait Frame
-The Atoman Star Weapon Trinket

Pre-Order Beta Participation
-Beta Company Flak Helm (XXXXL)
-Recon Company Beta Helm and Psykana Collar
-Recon Company Beta Vanguard Helm
-Helm of the Devoted w/ Seal of Intolerance

Platform:
Steam

Player ID: Steam Community :: ę¼«ē»œčŠ±

I played in the beta version for 50 hours, and Iā€™m sure Iā€™m qualified for these

143

Still havenā€™t received my preorder bonuses

145

With the last oficial post i think i have all except the vermin pack but only for check what weapons have ā€œimperium editionā€ skins? because i dont exactly know what weapons are besides the 5 showing in the store image (ogryn knife, thunder hammer, psi staff and the chainsword & flashlight for the veteran).
Bolter? Any autogun? Power sword? i dont know and i dont have all the weapons, if anyone gladly post the list i try to buy all the weapons i can to check it.

ā€¦ and by the way i have a pretty strange glitch in the character cosmetics inventory. I have the yellow dot indicate i have something new but actually dont, i check everything and still stay here (for the record, maybe anymore people have it).

Thanks in advanceā€¦ bless the emperor (and Magnus did nothing wrong).

146

List of Missing Items:
Pre-order bonus items
Beta player items
Devoted Rejects Pack

Platform:
Steam

Player ID:
STEAM_0:0:18414005

147

List of Missing Items:

The Atoman Star Weapon Trinket
Loyalist pack Weapon skins

Platform:
[Steam]

Player ID:

148

It isnā€™t equippable on the ogryn, so as long as itā€™s with your other 3 classes youā€™re fine.

149

This worked for me! I got my beta and preorder items. All Iā€™m missing now is my Devoted Rejects items and my misplaced faith chest piece on my psyker.

150

List of Missing Items:

  • Pre-Order Bonus
  • Imperial Edition
  • Pre-Order Beta

Played game through Steamā€™s Family Sharing during pre-order beta and missing helmets. Also Imp Edition and pre-order bonus DLCs arenā€™t shared through Family Sharing (only base game, despite Steam showing DLCs in library) and coming from VT2 (where all DLCs are shared) this behavior is not expected. The only thing that was awarded correctly was Devoted Rejects Pack. If this is expected behavior please let me know.

Platform:
Steam

Player ID:
76561198078360919
also
76561198078380748