KNOWN ISSUE: Missing Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards (Helms), Pre-Order Bonus, & Devoted Rejects Pack (Vermintide)

[Rockatansky]

Hello there! great game so far, but it seems that i have a few missing items
List of Missing items: beta rewards ; pre order bonus
Platform: Steam

Player ID: Steam Community :: Rockatansky

Thanks in advanced, and greato work, keep it up!

[Xan]

Hello like many others I have bought the Imperial edition and I have quite a few items missing. Unfortunately since I do not have a high enough level Psyker, Zealot, and Ogryn I cannot assess which of those weapon skins I am missing for them and will not level them just to file this report. I will list the things I do know.

I am missing:
Digital Soundtrack;
All cosmetic weapon skins;

Platform:
Steam

Player ID:
Steam ID: Zombie_Ninja1
Steam ID 64: 76561198002920807

[Ringsranger]

List of Missing Items:

Had mulitple notifications appear that the items were received when I loaded into the ship lobby, but after checking the inventory I observed all items were missing.

• Vanguard of the Imperium Portrait Frame
• The Atoman Star Weapon Trinket
• Devoted Rejects Pack
• Beta helmet

Platform:
Steam

Player ID:
specsranger

Approx. Time of Issue & Timezone:
[12/01/2022, 12:50PM] [GMT]

Reproduction Rate:
100% on multiple characters

console-2022-12-01-12.49.36-d94bc4af-a28b-454c-88ea-7fa474a412bc.log (99.7 KB)
darktide_launcher.log (644.4 KB)

[Slizergiy]

Issue Description:

Missing Soundtrack from Darktide Imperial Edition

Crash Report (If Applicable):
N/A

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
N/A

Mission Name (If Applicable):
N/A

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Steam ID: 76561197987384845
Steam Profile URL: Steam Community :: Slizergiy
GamerTag: Slizergiy

Approx. Time of Issue & Timezone:
11/30/2022 22:19 PM GMT

Reproduction Rate:
N/A

Upload Supporting Evidence:

Upload Console Log:
N/A

Upload darktide_launcher.log:
N/A

[SpaceGhostIn4D]

Issue Description:
I am missing my preorder bonuses, Imperial Edition soundtrack, and beta helmets.

Crash Report (If Applicable):
none

Error Displayed (If Applicable):
none

Steps to Reproduce:

1. Log into game.
2. Tells me that new cosmetics are there.
3. No preorder frame or weapon trinket.
4. No beta helmets.
5. No soundtrack on Steam.

I’ve reloaded the game and relaunched steam to no result.

Mission Name (If Applicable):
na

Platform:
Steam

Player ID:
Steam ID: 76561198094757499

Approx. Time of Issue & Timezone:
11/30/2022 5:24pm Eastern Standard Time.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

[MacuCo]

List of Missing Items:

All Beta Helmets (None of my characters received)
Vanguard of the Imperium Portrait Frame
The Atoman Star Weapon Trinket
Twitch Drops (Lasgun Camo)
Soundtrack is Also missing

Platform:

Steam

Player ID:

Steam ID - Steam Community :: MacuCo

Img:

[Doran-the-Zealot]

Issue Description:
I am missing some of my preorder bonuses. My game was a pre-order through Nvidia’s GPU deal.

Crash Report (If Applicable):
none

Error Displayed (If Applicable):
none

Steps to Reproduce:

Log into game.
No Preorder cosmetics such as the Portrtait Frame and the Atoman Star Weapon Trinket.
Some pre-order items appear such as the Loyalist items.
Missing BETA testor items.  
Missing soundtrack.
Missing Devoted Rejects Pack

I’ve reloaded the game and relaunched Steam to no result.

Mission Name (If Applicable):
na

Platform:
Steam

Player ID:
Steam ID: 76561198129623712

Approx. Time of Issue & Timezone:
11/30/2022 4:45:00pm Central.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

[Darkjawa]

missing preorder bonuses

Steam Community :: Darthjawa

played before release on open beta. 10 hours gameplay. before 30th

[Neytosp]

When I log in the game I can’t find the beta tester helmet,

Plaftorm - Steam

Player ID - Steam Community :: Si0uX

[Thedoctoroct]

Issue Description:
I am missing my preorder bonuses (and beta items)

Steps to Reproduce:

1. Log into the game.
2. No Preorder cosmetics or beta items

I’ve reloaded the game and relaunched steam, but no changes.

Platform:
Steam

Player ID:
76561199052517012

[ItsDerpinTime]

List of Missing Items:
Missing the beta headgear on all classes
EDIT: I also received my code via Nvidia promotion, if that means anything. Also don’t have pre-order content if that is included in the promotion.

Platform:
Steam

Player ID:
Steam ID: 76561198102208458

[MustardJustDied]

Issue Description:
I am the pre-order frame, weapon trinket, and all of the pre-order beta items. I had gotten the pre-order through the Nvidia GPU deal.

Crash Report:
N/A

Error Displayed):
N/A

Steps to Reproduce:

1. Log into game.
2. No pre-order item frame or trinket
3. No beta helmet for zealot and sharpshooter (unsure about other classes)

I’ve restarted the game and steam to no result.

Mission Name:
N/A

Platform:
Steam

Player ID:

Steam Community :: wanye

Approx. Time of Issue & Timezone:
11/30/2022 4:00pm Eastern Standard Time.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

[Damnstorm]

Hello,

I purchased the Imperial Edition before the Soundtrack was added to the edition, and now I am missing from my Library. Steam thinks it is not owned by my account, and I cannot even purchase it, because there is only a Gift option available. Everything else (in-game cosmetics, etc…) is appeared after the Launch. Please help, I am addicted to this soundtrack.

List of Missing Items: Soundtrack

Platform: Steam

Player ID: 76561197963483052

[DaGoose]

Issue Description:
I am missing my pre-preorder and beta bonuses.

Steps to Reproduce:

1. Log into game.
2. No Preorder or beta cosmetics

I’ve reloaded the game and relaunched steam to no result.

Platform:
Steam

Player ID:
Steam ID: gusegus

Approx. Time of Issue & Timezone:
11/30/2022 18:40 UTC.

[Yloxer]

Hi, I am missing my pre-preorder, Vermintide and beta cosmetics.

Platform:
Steam

Player ID:
76561198079148544

Approx. Time of Issue & Timezone:
11/30/2022 20:32 UTC -3

[MarioFromShrek]

Issue Description:
I am missing my beta items, as well as my pre-order bonuses. Like several other reporters, I received my pre-order key by buying an Nvidia GPU. Please let me know if you need any additional information from me. Thanks!

Steps to Reproduce:

1. Log into game.
2. Select an operative.
3. No pre-order or beta cosmetics are available.
4. Repeated previous steps for all of my existing operatives.

Platform:
Steam

Player ID:
ID: 76561198005393967
Steam URL: Steam Community :: Mario from Shrek
Custom URL: Steam Community :: Mario from Shrek

Approx. Time of Issue & Timezone:
11/30/2022 3:03 PM PST.

[Myriri]

I received the game via purchase of an NVIDIA card and played in the beta.
I do not have either the preorder items or the beta participation items.
I seem to have the rejects pack and I do have the imperial edition content.

Platform:
[Steam]

Player ID:
Steam ID: 76561197999665141
Steam Profile URL: Steam Community :: Jet

[empirejoe123]

List of Missing Items:

I am missing the basic pre-order bonus, the frame and charm.
I am also missing the Beta Helmets.

Platform: Steam
ID: In the form of a profile link Steam Community :: OL' JOE

[FatsharkJulia]

SOUNDTRACK UPDATE

1. Restart the Steam client
2. Navigate to your Steam library
3. Select the ‘All’/‘Games’ dropdown on the upper left-hand side and select ‘Soundtracks’
4. The Darktide soundtrack should be listed in there and available to download to your chosen directory

[Arestris]

I got the game over the NVidia promotion around beginning November. I played in the pre-release beta, but could only access the prologue und first training, due to internal_error / Error 2007 (that I also reported multiple times in the forum thread).

EDIT: After the last small patch, I actually have my items! Thx!

List of Missing Items:

• pre order Frame
• pre order Trinket
• Beta Helms

Platform:
Steam

Player ID:
Arestris (STEAM_0:0:21176707)