KNOWN ISSUE: Missing Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards (Helms), Pre-Order Bonus, & Devoted Rejects Pack (Vermintide)

Warhammer 40,000: Darktide Technical Support
195

We’re looking into this. Apologies for the inconvenience!

196

Hi,

I still don’t have the soundtrack after following the explanation above.

Platform: Steam
Player ID: Steam ID - 76561198004984715 / GamerTag - aiZeR

197

List of Missing Items:

Pre-Ordner Bonus
Beta Helmets
Maybe some other Stuff I don`t now at the moment

Platform:
Steam

Player ID:

76561197999244750

Upload Supporting Evidence:

Screenshot_20221202_135106
Screenshot_20221202_1351061050×446 23.6 KB

Screenshot_20221202_142331
Screenshot_20221202_142331960×585 94.1 KB

Screenshot_20221202_142506
Screenshot_20221202_1425061117×559 262 KB

198

I have preordered the Imperial Edition and do not have the soundtrack.

List of Missing Items:
-Soundtrack

Platform: Steam

Player ID
-Steam ID: 76561198019448067
-Steam Profile URL: (Steam Community :: AdmiralKenobi)
-GamerTag: AdmiralKenobi

199

Missing Item
OST

Platform:
Steam

Player ID:

Followed your listed instructions in post, does not show up at all.

200

I am still missing the soundtrack album on my bundle after following the steps and I can’t add it to my account via Store Page.

Missing Items: Soundtrack Album

Platform: Steam
Steam ID: 76561198161914210

soundtrack list
soundtrack list348×563 35.3 KB

add error
add error989×397 83.6 KB

201

List of Missing Items:

Missing beta helmets, Helm of the Devoted, and Devoted Rejects pack
Platform:

Steam

Player ID:

[[Steam ID]]

76561197983301351

202

List of Missing Items:

  • Imperial Edition Soundtrack

Platform:
Steam

Player ID:

203

Issue Description:

I played the presale beta but did not receive the helmets that all presale beta user should get.

Platform:
Steam

Player ID:

Upload Supporting Evidence:

204

Same thing here regarding the soundtrack.

I restarted the Steam Client and looked under Soundtracks and nothing.

I preordered Darktide and Steam allows me to add the Imperial Edition Bundle to my cart, but does not allow me to check out for $0.00.

If I go just to the soundtrack listing in the store, it does not let me add the soundtrack to my cart.

205

List of Missing Items:

  • Imperial Edition Soundtrack

Platform:

  • Steam

Player ID:

Edit:

206

List of Missing Items:
Soundtrack

Platform:
Steam

Player ID:

Pre-oredered Imperial Edition Bundle - played 90hrs of beta, got in-game items at launch.
I noticed I have to “manually add” the soundtrack from the steam store as it’s been included in the Imperial Edition way past my date of purchase and the store lists it as a separate item - however, steam gives an error that is not possible to add that to my account.

Restarting steam didn’t fix it, multiple PCs and even mobile app across half day:
same error, “there was a problem adding this prodcut to your account. Please try again later.”

207

Have Imperial Edition gear and Soundtrack
Missing all other tiems

Do not have pre-order items
Do not have Beta helms
Do not have Vermintide 2 crossover Devoted Rejects Pack
SteamID:

208

Played in the closed beta, preorderd the game played in the preorder beta, upgraded to Free Imperial Edition with Nvidia purchase… not getting any preorder or Beta bonuses.

List of missing Items:
I do not have the preorder bonuses or the Beta ones.
*Vangaurd of the Imperium Portrait Frame
*The Atoman Star Weapon Trinket

  • A Beta Company Flak helm (Size: XXXXXL).
  • A Recon Company Beta Helm and Psykana Collar
  • A Recon Company Beta Vanguard Helm
  • The Helm of the Devoted, bearing a Seal of Intolerance

Platform:
Steam

Player ID:
Steam Profile URL: Steam Community :: Vicks

209

I have the soundtrack album on my library but it says purchase instead of download, and it gives error when trying to purchase it for 0.00/free. i preordered the Imperial Edition months ago on Steam.

SteamID: DEverchosen/Archaon287

1 Like
210

We’re contending with some issues with the soundtrack once more. We’re working on it!

3 Likes
211

List of Missing Items: All beta tester helmet or items
Platform: Steam
Player ID: Steam Community :: ぎ_darre

eve
eve1920×1080 145 KB

212

I got the game as a gift on steam as a pre-purchase, when relased the game and enter with the zealot got a lot of cosmetic an stuff notifications, but have none of the cosmetics except of the beta helmet.

my steam ID: Steam Community :: Gurkar

1 Like
213

List of Missing Items:
Pre-order frame
Pre-order trinket
Pre-order beta helmets for all classes

Platform:
Steam

Player ID:

214

List of Missing Items:
Pre-Order Bonus and Pre-Order Beta

Platform:
Steam

Player ID:
Steam ID: 76561198001635569

Thanks for making such an awesome game :smiley: