KNOWN ISSUE: Backend Error

Same as all the others press space to continue and a backend error greets me

It started happening after i crashed during prologue cutscene.

Platform: Steam

Profile URL: Steam Community :: Ark

Time of issue: 18/11/2022, 10:42am GMT+2

console-2022-11-18-08.38.15-d1596ab6-2464-4762-ada3-8cc8bb09fd95.log (20.3 KB)

console-2022-11-18-08.36.44-01009df2-75e4-4aca-8675-f509b821d1c9.log (19.5 KB)

EDIT: After a pc restart everything seems to work ok.

Issue Description:
Trying to log into game from main menu. Says “Processing Inquisitorial Clearance” for some then, then give a Backend Error and cancels the log in.

Steps to Reproduce:
Just happens every time. Won’t let me log in from the main menu.

Platform:
Steam PC

Player ID:

Time of issue: 18/11/2022 11.07
console-2022-11-18-07.48.41-acd8c742-0a43-414e-966c-f4bc2aeac227.log (18.7 KB)
console-2022-11-18-08.14.46-f01679e1-5e56-47d5-8109-30ae1bd87981.log (6.6 KB)

Issue Description:
Just tried launching the game. Alredy cecked local files integrity, restarted my router and downloaded the latest drivers for my graphic card

Platform:
Steam

Player ID:
Giararub

Approx. Time of Issue & Timezone:
[11/18/2022, 11:50AM [UTC+1

console-2022-11-18-10.48.54-4cc0753c-a5dc-44d1-9500-b48d3a28eef7.log (19.2 KB)

backend error since last closed beta. This worked, thanks!

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.


Issue Description:
Backend Error immediately on the main menu

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Just trying to start the game.

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Dresos
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
11/18/2022, GMT +1
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%) 100%, always

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

I’ve tried verifying the game cache and also reinstalling the game, neither worked.
Some post mentioned putting the game in fullscreen to avoid this problem, this did not work.
Another post mentioned just trying repeatedly until the game lets you in, after 15 tries I gave up.

Issue Description:
Backend Error immediately on the main menu

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
After cut screen/ intro when it says “press spacebar to continue”

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
TopHatButcher
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
11/17/22 and 11/18/22 (CST/CDT) Constantly I have tried.
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%, always.

TONS of people are having this issue on Reddit, and on Discord, but most of them do not have a Fatshark account to have posted it here. :frowning:

I understand this has worked well for some of you. Keen to hear if this resolves anybody else’s issues.

1 Like

Worked instantly, give that guy some DLC items, you got some damn good effort out of your playtester here.

fixed it for me

disconnected from a server ,it hapens like 10-15 times per game. and a lot of crashes ,
GUID: e3fb7f46-bc64-4e43-8d01-dc61884b92e8
Log File:
Info Type:


I just remoted into my computer and changed the DNS to 8.8.8.8 and 8.8.4.4 and it let me into the game without using a VPN as I needed to before. I’m seemingly fixed now.

Steps to Reproduce:

  1. Launch game from steam.
  2. Press play from launcher
  3. Press “space” to log in.
  4. Game crashes at “processing inquisitorial clearance” with backend error message.

Platform:
Steam

Player ID:
Steam Profile URL: https://steamcommunity.com/id/ottsel998

Approx. Time of Issue & Timezone:
[11/18/2022, 10:05AM] [CST]

I have tried verifying integrity of game files, re-installed the game, restarted my modem/router to no luck. The only workaround seems to be using a VPN, which is not ideal.

It didnt fix issue for me.
Consol log file isnt created for me
I tried this fo far:
1 Changing DNS on router, and OS
2 Run all app as administrator ( steam, game)
3 add exceptions for both antivirus and firewall) and disabling them
4 reinstalling game
5 file verification
6 deleting appdata files
7 trying to change game settings and restore default
8 Drivers update

I dont have good VPN and i dont want to test free one so i didnt test this one because i dont want to use it
PS. during previous beta everything was great not even one problem appear
Thanks

PS additional settings change in firewall solved problem. In comodo different thing is added manually file to exception list then added game exe file in from active proccesses

Hello there,
I write because I can´t load passed the “Processing Inquisitorial Clearance” section in the main menu. I receive a “Backend Error” every time, no crash report. I´ve tryied everithing from turn off internet, restarting pc and game multiple times, verifying the integrity of files even moving the files to different disc, all to no vail.
I´ve also didn´t have this problem during the beta test during October so it seemes strange to me.
It´s even stranger and really frustrating because all my friends who live few miles from me have games working perfectly fine.

Platform: Steam

Steam ID: [Steam Community :: KOLTN]

Time: 11-18-2022 13:34 - 17:10

Console Log:
console-2022-11-18-12.27.22-2356d13e-5ca3-4ae1-90a9-032a39df9655.log (36.1 KB)
console-2022-11-18-16.08.28-47550e44-343f-4e2d-97dc-a65247d1b44e.log (18.8 KB)

changed nothing for me

Also receiving Backend Error accessing the game with NordVPN. Added Darktide.exe/Launcher.exe/Steamwebhelper.exe to VPN exceptions and still cannot login. Able to access other games through VPN perfectly fine.

Issue: I’m having the same issue that I had with the closed beta in October. When booting up the game I get to the screen that says press space to continue, and the loading text that reads “Processing Inquisitorial Clearance” shows up for a split second before giving an immediate Backend Error, preventing me from even entering the game. I’ve tried restarting my pc, verifying my game files and still nothing has worked. The only advise that I get is to use a VPN, which seems unnecessary and my university’s internet doesn’t allow VPNs either.

Platform: Steam
Player ID: Steam Community :: Bomblast

issue, am unable to get past the starting screen/“Waiting for Inquisitorial Clearance” to create a character due to the “Backend Error” error.

Platform: Steam / Account MagicMeech

PlayerID: 76561198156962803

Approx. Time: 11/18/2022, 1:36PM (EST)

Can confirm that shifting the DNS fixed the issue for me (report above).

console-2022-11-18-17.12.55-8cca960d-c0fc-4bbf-bea9-b74b60203413.log (19.0 KB)

Steps to Reproduce:

  1. Launch Game
  2. Click through splashes
  3. Hit escape to skip cutscene
  4. Wait for “Waiting for Inquisitorial Clearance” to timeout, resulting in Backend Error

Platform:
Steam / PC

Player ID:
Scarland

Approx. Time of Issue and Timezone
Anytime I’ve tried to play since launch, EST

Things I’ve tried-
Uninstalling/Reinstalling
Installing on different hard drive of same computer
Restarting Router/Modem
Giving Admin. to program
Reinstalling Easy Anticheat
Confirmed Darktide is allowed through firewall
Restarting computer
Ensuring all save files/old files from previous Darktide closed beta were deleted to prevent conflicts