Intel Arc A770, Crashing in lobby when moving ( edited )

So XeSS is crashing to desktop now rather than giving any artifacts.

EDIT

Though at first its XeSS, turns out its something to do with Lobby itself. In games so far im not crashing and IF I DONT MOVE IN LOBBY, i dont crash either.

EDIT EDIT

Game seems to hang in some sections of different maps. I assume it could be due to some Model???

Basically hang 1-3 secs, crash to desktop.,
crash_dump-2023-06-28-10.14.04-c39f4bf7-1541-45e5-9fb8-35692b9f3e18.dmp (643.9 KB)
console-2023-06-28-10.14.04-c39f4bf7-1541-45e5-9fb8-35692b9f3e18.log (158.6 KB)

Okay game seems to crash after a bit at any point on my Arc A770 now.

Testing further. Crashed on newest map on the ending and while extracting - might have to do with Particles?

Hello! I’ve moved your post to Technical Support and we’re looking in to this. Sorry for the inconvenience.

Thanks, please do it before your break guys. I beg you !

I am having the same issue since upgrading to Patch 11 through Steam (although I’m not running XeSS, but FSR2.0 on Quality). Whilst I used to just get the occasional crash, I’ve yet to play a single mission tonight. 5 crashes without getting into a mission before reinstalling; 2 further crashes since (I did manage to make it into a mission once, but only for 10 secs before crashing again).

Here are the last 2 crash logs:

GUID: 026e38c8-ecb7-4f81-98a6-24c98da9a53b
Log File:
Info Type:


GUID: 94caea3a-7b5e-42a2-95e8-5938c9be02f4
Log File:
Info Type:


console-2023-06-28-22.47.32-026e38c8-ecb7-4f81-98a6-24c98da9a53b.log (28.1 KB)
console-2023-06-28-22.49.16-94caea3a-7b5e-42a2-95e8-5938c9be02f4.log (60.8 KB)
crash_dump-2023-06-28-22.47.32-026e38c8-ecb7-4f81-98a6-24c98da9a53b.dmp (718.9 KB)
crash_dump-2023-06-28-22.49.16-94caea3a-7b5e-42a2-95e8-5938c9be02f4.dmp (683.4 KB)

It seems to be some kind of asset, go into lobby - move forward till u pass right side and then move ur camera backwards to your character. Insta crash on Intel Arc.

1 Like

I also have the same issues with my Arc 770. I get crashes around the same play time in every mission. I’ve tried different graphic settings but each results in the game crashing.

It seems to be some kind of asset, go into lobby - move forward till u pass right side and then move ur camera backwards to your character. Insta crash on Intel Arc.

I can confirm this crash too. I’ve provided logs from this crash below.

GUID: 5c81740a-6386-4a5b-93d9-c12650b7f540
Log File:
Info Type:


Crash Link:
crashify://5c81740a-6386-4a5b-93d9-c12650b7f540GUID: 5c81740a-6386-4a5b-93d9-c12650b7f540
Log File:
Info Type:


crash_dump-2023-06-30-04.23.26-5c81740a-6386-4a5b-93d9-c12650b7f540.dmp (776.0 KB)
console-2023-06-30-04.23.26-5c81740a-6386-4a5b-93d9-c12650b7f540.log (63.5 KB)

Could you try disabling Portrait Rendering, and see if there’s any improvement?

image

I actually had that setting turned off when I tried fjelly latest finding. I have not tried a full mission with portraint rendering turned off.

EDIT

I testesd a mission and it was the same result.

GUID: 1dd08f19-de0b-4188-93a9-2cc902096850
Log File:
Info Type:


crash_dump-2023-06-30-12.17.31-1dd08f19-de0b-4188-93a9-2cc902096850.dmp (811.4 KB)
console-2023-06-30-12.17.31-1dd08f19-de0b-4188-93a9-2cc902096850.log (112.9 KB)

Still crashing.

It always does the same in this place. Happens also on maps and stuff.
console-2023-06-30-15.47.20-06d378ea-9edd-4ea3-975f-487bd7815247.log (137.3 KB)
crash_dump-2023-06-30-15.47.20-06d378ea-9edd-4ea3-975f-487bd7815247.dmp (660.2 KB)

Have done some more testing around the crashes. Turned off portrait mode as suggested, went to the mission board and waiting for match-making. Rotating the camera to look behind your character causes and instant crash - so something has changed in how the game is rendering in-game assets that is outside of the immediate FOV for the player. As soon as it tried rending something outside of the FOV then it crashes.

console-2023-06-30-20.47.43-42174390-d849-4d44-ad9b-f96b040a824b.log (67.5 KB)
crash_dump-2023-06-30-20.47.43-42174390-d849-4d44-ad9b-f96b040a824b.dmp (697.0 KB)

I am having the same problem with my ARC A770 i have done a clean reinstalled with the card drives both new beta and old stable drivers, reinstalled the game verified the game files changed every conceivable setting up down on off and its still crashes to desktop if i do manage to get in to a game it can crash at anytime the only thing i have noticed is in the Assassination mission where you have to hold out for the spiral staircase to come down once its down and you move up in to a room with a small bridge on the other side go across the bridge and up some stairs theres a room with a collapsed floor and a med machine on one side the game always crashes there without fail, These crashes have only started happening since the last patch and all my other games are running fine so its not a fault with my card.

You cant do anything until they fix it, it’s the games problem wasn’t a thing before. Let’s just hope they fix it before their vacation.

1 Like

I’ve shared your updates with the developer handling the issue. Sorry about this.

I really hope it will be fixed this week…

Recent hotfix did not fix the issue…

Confirmed the hotfix does not address the issue. Went to the same location in The Morningstar, pick a mission, and rotate camera to look behind my character, insta crash. I think this is 9 out of 10 crashes following this exact pattern.

console-2023-07-04-18.00.42-91ba632d-e468-41da-88d4-52024af6161f.log (69.0 KB)
crash_dump-2023-07-04-18.00.42-91ba632d-e468-41da-88d4-52024af6161f.dmp (867.5 KB)

Super thanks for the update maybe next patch