I cannot start the game

[Rebel_hunter1]

The game crashes when I first attempt to load into the keep. The image fades to black like normal then the skaven pin stops spinning. i hear background noise for a short time then it crashes.

PC specs
Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz 2.19 GHz
970
16gb ram

error report.

GUID: 35465eb6-5a4d-48e9-9319-7cbdd283480c
Log File:
Info Type:

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i have tried all of the troubleshooting from your site.

[FatsharkJulia]

Your NVIDIA GTX 970 is not being detected, and instead Vermintide 2 is using the Microsoft Basic Render Driver which is resulting in your crashes. Please see:

• Ensure your monitors are plugged in to the dedicated (as opposed to the integrated) GPU ports on the back of your PC
• Perform a clean re-installation of your GPU drivers: https://support.fatshark.se/hc/en-us/articles/360021233554--PC-How-to-perform-a-clean-re-installation-of-your-NVIDIA-GPU-drivers
• Ensure both Steam and Vermintide 2 are set to use your dedicated GPU within the NVIDIA Control Panel by:

1. Right-click the desktop and select the ‘NVIDIA Control Panel’
2. Navigate to ‘Manage 3D Settings’ > ‘Program Settings’
3. Locate Steam within the list of programs
4. Within the ‘Select the preferred graphics processor for this program:’ dropdown, choose the NVIDIA GPU
5. Then locate Vermintide 2 within the list of programs, and repeat the above step

• For Windows 10 users:

1. Navigate to ‘Settings’ > ‘System’ > ‘Display’
2. Select ‘Graphics Settings’
3. Select the ‘Browse’ button and locate the Vermintide 2 executable (Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries)
4. Select the ‘Options’ button
5. Choose ‘High performance’ and save your changes