I bought the 5 dollar aquila welcome pack but didn't receive them

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

I bought the aquila welcome pack about 3 hours ago, and I haven’t received them in game.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Once

Platform (Required):

PC - Microsoft Store

Player ID (Optional):

HOSKINSR

Upload Supporting Evidence (Optional):

Screenshot 2026-11-04 194857.png
Screenshot 2026-11-04 194857.png1181×256 21.9 KB

2

@wasnotable I’ve requested for one of our backend developers to look into this. I’ll be in touch once I’ve received a response from them. Thanks!

3

Hi @wasnotable

Our backend developers have asked if you perhaps purchased the Aquilas Welcome Offer pack while signed-in to a different Xbox account? A mis-matched account purchase may explain this.

Or, if you play using Family Share?

When checking your account data, your account doesn’t seem to show any interaction with the store.

Please let us know, thanks!