Cosmetics
Today while playing Vermintide on Xbox ONE, had to rebuy all the Bogenhafen cosmetics, even though I had them all already, had to spend more than 1k coins. I checked my offline file and made sure that I already had them. It seems to be a bug or something. Anyone else with the same issue?
Xbox
Hey @RodrigoEnLu,
That’s super unusual. Our backend developers have reviewed your account data, and were able to confirm many recent weapon illusion purchases. However, we’ve been unable to confirm if these existed in your unlocked cosmetics beforehand.
We can only see the purchase events, followed by an event setting them as “unlocked” with specific Event ID’s. What we’d expect if these were owned previously, is for the same weapon illusions to exist in your account history with different Event ID’s; which would indicate them having been previously purchased.
Unfortunately, as we’re unable to verify this, and we’re also unable to verify your local Offline mode data, we’re unable to reimburse the Shillings. Apologies for any disappointment.
That being said, we won’t rule out there being an underlying bug - if anyone else encounters this issue, please let me know and we will absolutely revisit this.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.