Issue Description: Hi, Okay, so since the recent large update, I’ve been unable to play the game. The launcher opens just fine, but after pressing Play, the launcher closes, I get the “Windows Wait Cursor” for a short time, then nothing happens. Steam still says the game is running,. but even after leaving it for about 15-20 minutes nothing happens. So far, I’ve tried: Verifying files *Uninstalling and re-installing the game twice *Setting the launcher and game to Run as Admin, and unset them to Run as Admin *Deleted my roaming appdata *Updated my graphics drivers *Checked Windows for any optional updates *Applied Sacred Oils and new Purity Seal Crash Report (If Applicable): [Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log] No crash report appears Error Displayed (If Applicable): No error code displays Steps to Reproduce: Select game on Steam Press Play on the Fatshark launcher The game fails to load. Mission Name (If Applicable): Platform: [Steam/Microsoft Store] Steam Player ID: Metal Tigerlily Approx. Time of Issue & Timezone: GMT, any time of day. Reproduction Rate: Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%) Constant Upload Supporting Evidence: [Screenshots, recordings, links to Twitch VODs, etc.] Upload Console Log & darktide_launcher.log: [Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log] console-2023-06-02-10.45.08-412f1595-a7cf-44be-bf3c-88cfe78241ed.log (3.5 KB) darktide_launcher.log (44.2 KB) I’m hoping this is all the required info.

Okay, so as a quick update, the Game Pass version of the game opens up fine. I got as far as the First Time character select screen, then stopped to see if my Steam version would work. Sadly no dice there. I’m just Verifying the file integrity on Steam.

Sorry @MetalTigerlily, I appreciate you’ve been waiting a while, we are stuck on this admittedly. It’s still on our radar.

That’s okay. As long as you’re still looking into it. I’m attempting a full uninstall, and searching my files for anything related to the game, then a reinstall.

Have you tried installing the game in your C: drive? Also, knowing that this is kinda hardcore, formatting the PC and reinstalling the game should fix this issue It’s your C: drive an SSD? Have you modded the game at any point? Did it work at least once? Have you executed the game using the “Open as administrator”? (Just saw you did) We need to consider the possibility that one of your drives could be damaged, having it near its full capacity can also cause problems when loading apps and games Also there may be windows corrupted files, reinstalling windows may fix the issue Just trying to help :slight_smile:

Hi, thanks for the advice. I haven’t tried installing it on my C: drive (which is an SSD) so far, but I could try making space and seeing if I can. The drive it’s currently on seems to be fine. Not near capacity, HDD, and seems to be working well for other games. It did originally work and I have 173 hours in the game. No mods. Personally I don’t think I’ll try reformatting the PC or reinstalling windows, as it doesn’t really seem worth it right now. Thank you, though. :slight_smile:

Just as a quick update, the reinstall still didn’t fix it. I did however notice this when looking at my task manager. I’m not fully savvy on software however, so I don’t know if this is helpful information. [image]

I got the energy back to give this another try. Thought I’d provide another launcher log to see if it provides any more info, and also inform you that if I go through the launcher when nothing happens, without stopping the game on Steam I then went to open the game manually from the Steamapp “Binaries” folder (The one marked Darktide.exe). At that point the game does load, but it then meets the expected “Backend Error, Error Signing In” popup. So… My pc can load and run it, but there’s a lockup somewhere between the launcher and the actual game. darktide_launcher.log (75.5 KB)

Attempted a reinstall with the game going to the same Hard Drive as my Operating System, and the Fatshark AppData Roaming file. Sadly no joy with that.

[image] Darktide not launching properly Technical Support My apologies for the delay on this. Could you please navigate to your Darktide AppData using the instructions below, and delete the 3 items pictured underneath: Press the Windows key + R Enter %appdata% within the search input and select ‘OK’ Navigate to AppData\Roaming\Fatshark\Darktide Delete the items pictured below: [image] Attempt to re-launch Darktide as normal I attempted this myself, but I don’t actually have the items in the attached picture. Instead I just have this: [image]

It is a shot in the dark, but back to the monitor theory - are they for sure connected to your dedicated, as opposed to your integrated GPU ports?

Game won't open after selcting Play on the launcher

Warhammer 40,000: Darktide Technical Support

FatsharkJulia November 30, 2023, 5:02pm 35

Never would have come to that conclusion! What a discovery! Thank you for letting us know - I’ll add it to the article tomorrow

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Game won't open after selcting Play on the launcher

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