Game crashing upon opening

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
i open the launcher, and launch the game, it starts loading with the darktide symbol spinning, then crashes, it did this the other day, i was told it was because of Overwolf overlay, with was deleted, this fixed the issue last night, but now the game will not open again

Error Displayed (If Applicable):

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
steam
Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

GUID: a9dc4eeb-77b6-43bc-8a81-313271376f8e
Log File:
Info Type:

1 Like
2

I’ve had the same issue except it doesn’t crash, i’ve waited now 1 hr+ and still haven’t even loaded into the game itself. I also got rid of my overlays but nothing has helped.

3

Hi @Kiba_Mar-Glas

This specific crash should be resolved in our next update. The current cause is a specific sound device being set, then this device being removed/disconnected with Darktide closed. Then upon relaunching it isn’t recognising the sound device and is subsequently crashing.

In the meantime, you should be able to resolve this by removing your Darktide Appdata directory (please note, by doing so you will lose any custom settings/configurations e.g. keybindings).

To do so:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory
  5. Restart Darktide as normal

Please let me know how it goes.