Game crashes on start

Warhammer 40,000: Darktide Technical Support
1

Issue Description: Game crashes every time shortly after pressing the Play button on the Launcher.
I tried the following already: verify files, reinstall the game, reinstall GPU drive, check RAM, run repair on Visual ++. Nothing helped.

Error Displayed (If Applicable):
GUID: 649e1236-3329-4c5f-9161-ba3e8986f621
Log File:
Info Type:

Steps to Reproduce: Trying to start the game.

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
Mero

Approx. Time of Issue & Timezone: For the last 2 days been trying to get in.

Reproduction Rate:
Constant (100%)

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
GUID: 649e1236-3329-4c5f-9161-ba3e8986f621
Log File:
Info Type:

2

3rd day when I am unable to start the game, didn’t have this problem since launch, tried to log in around 40ish times now

GUID: 1a8bd93b-5fdf-43a9-8527-36399a02074c
Log File:
Info Type:

3

Hi @MrMero,

Sorry to hear this.

This specific crash is on our radar and should be fixed in our next update. As I understand it, this crash is occurring due to a specific sound device being set, then if the device is removed/disconnected after Darktide has been closed, upon relaunching it isn’t recognising the selected sound device and is crashing.

In the meantime, you should be able to resolve this crash by removing your Darktide Appdata directory (please note, by doing so you will lose any custom settings/configurations e.g. keybindings).

To do so:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory
  5. Restart Darktide as normal

Please let me know how it goes.

1 Like
4

It worked! Thank you so much!!
Such a weird thing, but yes, I did disconnect both my headset and microphone just prior of this all happening.
Thank you for the quick response and help!!

1 Like