Game crashes and reboots pc

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

game starts ok and goes through the loading screens to picking my character its ok, then as soon as it opens onto the morning star the gane freezes and reboots my pc, i have re installed it and verified files at least 5/6 time to both hard drives and still the same results it hadppened about 4 -5 weeks ago but a single reinsatll sorted it but not this time

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

Vonbeck

[PC] Crash Report (Optional):

there is no carsh report as the screen freezes and reboots my pc

2

I had a similar issue at one point. Mine was hardware-related. DT pulls a lot of power from my GPU, and after a lot of testing I determined that one of the power connectors wasn’t properly seated in my power supply.

Might be worth checking temps, power draw, etc. if you can while you wait for tech support!

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3

Sorry to hear that. Whilst Darktide runs in protected memory and shouldn’t directly cause your system to become unresponsive, it is particularly resource-intensive and can put a significant strain on hardware/drivers, like Badwin mentioned above. This may be surfacing an underlying instability - even if it currently only appears when playing Darktide, it’s possible the issue could start impacting other demanding applications as well.

Since we’re unable to isolate the root cause in most of these cases, the best next step would likely be a process of elimination. I recommend starting here:

[PC] How to Resolve PC Crashes, Loss of Responsiveness or Blue Screens (BSOD)

If the problem continues, or if you’d prefer not to troubleshoot further, I’d be happy to assist you with a refund instead.

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