I genuinely don’t blame the CMs for lack of meaningful communication as It seems like the teams responsible for roadmaps and progress aren’t willing to sign off on communication for them which leaves very little other than placative tripe.
As a community we’re pretty upset, so non-information isn’t looked upon favorably, so they’re just basically smiling and nodding while we howl into the void.
I will say that as they have been hired to “manage” their community, they are having a poor go at it. The whole point of the position is to take situations like this and attempt to mitigate unrest among the customers, they’ve done nothing to allay our concerns.
Again: I understand they’re basically tasked with accomplishing this with their hands tied behind their backs, blindfolded, gagged and only given the option to tell us “someone’s working on something!” but more engagement on their OFFICIAL FORUM would be appreciated. Even if it’s just to stop the community from repeatedly making “COMMUNITY UPDATE WHEN” posts.
This is the official forum right? - #49 by Summer?
This kind of communication needs to be on the official forums. These kind of updates would assuage a number of concerns. There will always be a portion of the community that feels this isn’t enough (it’s impossible to please everyone), but this would be so much more meaningful on the FORUMS.