Error logging in

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Unable to log in after opening banner

Error Displayed (If Applicable):
Backend error - error signing in

Steps to Reproduce:
Start game, attempt to connect

Platform:
Steam

Player ID:
Steam ID: Battlebrisket

Approx. Time of Issue & Timezone:
approx. 10:30 pm on 10/13/2023
US Eastern Timezone

Reproduction Rate:
Constant (100%)

Will post logs if required, however the error would indicate some sort of backend auth issue. Please advise.

2 Likes
2

Update: Able to log in (after submitting report, of course).

Likely a backend issue dealing with the login servers, but the error message is too vague to say for sure.

Recommendation: give the user a little more info on exactly WHAT failed during the login.

2 Likes
3

Yeah, just brute forced my way in as well.

Seems like servers are overloaded.

1 Like
4

There was some Steam disruption at this time. You should be able to play without any trouble by now.