Crash when transitioning from Morninstar into Maps or other way around

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Half the time when I am loading into a game, or want to transition from the end game screen, the one where the materials get add up, I crash. Both screens turn black, and it takes a moment before I find myself on the Desktop with the crash popup.

Steps to reproduce:
Join a Party
Get into the pregame lobby where the timer goes down
Timer goes to 0
50% chance to Blackscreen/crash

Alternatively:
End game (win or lose)
Get put into End Game screen
Blackscreen/Crash when transitioning to Morningstar

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Common (<50%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 11a5a1c3-3efd-4628-887d-4687c782b58f
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2024-12-12-20.40.23-11a5a1c3-3efd-4628-887d-4687c782b58f.log (465 KB)

2

It looks like you have an AMD card and Windows has been messing with the drivers.

That change alone has been helping some people but I personally wasn’t able to fix my crashing without a full driver wipe.

3

Did not do DDU yet.

If the clean driver install wont do it, Ill give DDU a shot.

4

Seconding your issues and the proposed solutions. As an aside: AMD Cleanup Utility worked just as well as DDU and was a little bit quicker and easier to use for this. Wouldn’t work when changing TO an AMD card, but if you’re just reinstalling this is very useful.

1 Like
5

Keep us posted. :slight_smile:

1 Like
6

GUID: 5fa523b4-1637-41b6-9787-5d7008b03abc
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-12-13-18.44.25-5fa523b4-1637-41b6-9787-5d7008b03abc.log (1.3 MB)

“Just” a clean Driver install did not do it.

7

GUID: f25b1364-6199-4c4f-9bd3-1f01d33bec78
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-12-16-13.42.22-f25b1364-6199-4c4f-9bd3-1f01d33bec78.log (650.7 KB)

1 Like
8

GUID: 30513d71-547e-458b-a9ad-288fe93bdf4d
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-12-17-08.07.03-30513d71-547e-458b-a9ad-288fe93bdf4d.log (1.1 MB)

1 Like
9

GUID: 5e41e353-b5dc-4884-b59f-7e0fc62e10ee
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-12-17-15.08.52-5e41e353-b5dc-4884-b59f-7e0fc62e10ee.log (469.3 KB)

1 Like