Crash to desktop when pressing START

Warhammer 40,000: Darktide Technical Support
1

Issue Description:

Crashes to desktop everytime I press the START button in the character select screen.

Error Displayed (If Applicable):

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store/Xbox] Steam

Player ID:

Approx. Time of Issue & Timezone:

11/04/23 1:00pm EST

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

— 100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

GUID: eebd5cb4-a242-403d-a9a5-e8e8f287301b
Log File:
Info Type:

2

GUID: eebd5cb4-a242-403d-a9a5-e8e8f287301b

Log File:
console-2023-11-04-16.56.44-eebd5cb4-a242-403d-a9a5-e8e8f287301b.log (50.6 KB)

Info Type:

3

stuck in amd driver. Try reinstall or update them. If that doesn’t help, this might help https://www.amd.com/en/support/kb/faq/gpu-601

4

Still no luck with trying those methods out

GUID: 6a1d55cb-f0de-44fd-9b71-8e63056347f2
Log File:
Info Type:

console-2023-11-09-02.23.22-6a1d55cb-f0de-44fd-9b71-8e63056347f2.log (52.9 KB)

5

i looked a bit deeper in the crashdump and found out that it’s likely stalling on creating ray tracing objects (regardless if you have it on or not).

To force it off you can try in game files open win32_settings.ini and set ray_tracing, to false.
Meaning it should say
ray_tracing = false
instead of
ray_tracing = true

6

That did the trick ! Thanks for the help !

7

we are looking into how we can fix this in the future. Since modifying the ini file is not a good solution since it will be restored if you verify game files