Crash on Startup April 2021

Warhammer: Vermintide 2 Technical Support
1

I am not getting a crash log anymore after the reinstall and the launcher document is blank.

Issue: Game failed to launch from steam. Game Launcher would start, after hitting play I would get the game logo then a black screen and crash. Launching from the directory had the same effect. Trying to launch modded realms and both offline had same effect.

Solutions tried (not in this order):
-Reinstall
-Manual deletion of all related files and reinstall
-Verify integrity cache, no errors found
-launch with launcher bypass
-launch with launcher bypass dx12
-run steam as admin
-run EAC launcher as admin
-reinstall Easy Access Cheat
-update .NET framework
-update C++ Redistributables
-update Windows
-update Graphics Card drivers
-update direct X
-launch as fullscreeen, fake fullscreen, windowed

After all this was tried now I can’t even get the launcher to start either, it just stays on “Running” in steam and the task manager shows the EaC launcher but with 0% cpu usage.

2

Hey @Zankaru,

Sorry to hear that you’re having trouble after trying so many solutions. Do you have any console logs you could upload? It would helpful for us to take a deeper look.

4

Thank you @FatsharkLev.

Finally got it to launch again. Here is the crash info:

GUID: 24d3a3eb-b9d8-4b52-940f-b3eefc7880f6

[Log version] 1
[Session] 6ade030d-0db1-4ce4-a22c-ca870cc03985
UTC time stamps
05:12:52.309 [Application] STARTUP: setup_crash_report, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2702
05:12:52.309 [Application] STARTUP: DLCList::setup, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2714
05:12:52.309 [Application] STARTUP: setup_timer, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2717
05:12:52.309 [Application] STARTUP: make system_info, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2722
05:12:52.309 [Application] STARTUP: setup_jobs, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2725
05:12:52.309 [Application] STARTUP: setup_resources, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2727
05:12:52.386 [RazerChroma] Setup Razer Chroma resources
05:12:52.387 [Application] STARTUP: setup_window, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2735
05:12:52.417 [Window] Window => active
05:12:52.489 [Application] STARTUP: make game, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2758
05:12:52.551 [Application] STARTUP: init steam, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2763
05:12:55.021 [EAC] Init client 110000102cf5581
05:12:55.021 [EAC] EAC client initialized
05:12:55.022 warning: [EAC] Failed to initialize localization
05:12:55.022 [Application] STARTUP: setup renderer, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2772
05:12:55.137 [D3DRenderDevice] choosing adapter: 0 (Intel(R) HD Graphics 3000)
05:12:55.322 [Application] STARTUP: setup input, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2774
05:12:55.390 [Application] STARTUP: config renderer, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2780
05:12:56.263 warning: [D3DResourceManager] Failed creating vertex shader!

EDITED OUT 100+ REPEATS OF: Failed creating vertex shader!

05:12:56.332 warning: [D3DResourceManager] Failed creating vertex shader!
05:12:56.332 warning: [D3DResourceManager] Failed creating pixel shader!
05:12:56.344 [Application] STARTUP: setup physics, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2782
05:12:56.354 [Application] STARTUP: setup boot packages, File: D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\application\application.cpp, Line: 2785
05:12:56.787 <>HRESULT: 2147942487 = E_INVALIDARG

At D:\agent-work\data-dir\engine_release_season_3_engineer_2020_10_28\runtime\d3d11_render_device\d3d_performance.cpp:500 in function stingray::aftermath::ensure
<>
<>
{00007ff723fb0000, 00ceb000, 603e0ff6, 21d37abd-8fd8-4222-99d2-6c0f1c7ba426, 00000001, E:\agent-work\tmp-builds\engine_release_season_3_engineer_2020_10_28\engine\win64\release\vermintide2.pdb}
{00007ffab35d0000, 001f5000, 9bed63d6, 21a98f2d-1a75-74d8-7d39-9428c4aab0dc, 00000001, ntdll.pdb}
{00007ffab27e0000, 000bd000, 61e69688, dc8e5ea7-f9a9-6deb-5c88-2e99bd48cc7e, 00000001, kernel32.pdb}

0x00007ff723fb0000:0x00000000002e1a12
0x00007ff723fb0000:0x00000000002e1ccb
0x00007ff723fb0000:0x00000000002de3e0
0x00007ff723fb0000:0x0000000000351704
0x00007ff723fb0000:0x00000000003639c8
0x00007ff723fb0000:0x0000000000354b5c
0x00007ff723fb0000:0x0000000000355f63
0x00007ff723fb0000:0x000000000034581c
0x00007ff723fb0000:0x00000000000662ce
0x00007ff723fb0000:0x0000000000067a36
0x00007ff723fb0000:0x0000000000302412
0x00007ffab27e0000:0x0000000000017034 BaseThreadInitThunk
0x00007ffab35d0000:0x0000000000052651 RtlUserThreadStart
<>
<>1<</Crash version>>
<>renderer<</Thread name>>
<>win32<>
<>f890eb9cd866<</Build identifier>>
<>release<</Build type>>
<>Developer Build (1.3.6624.0)<</Product version>>
<>6ade030d-0db1-4ce4-a22c-ca870cc03985<>
<>— CPU
CPU: Intel(R) Core™ i5-2500K CPU @ 3.30GHz
Vendor: GenuineIntel
Logical processors: 4
Family: 0:6, Model: 2:10
Type: 0, Stepping: 7
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000100 00010000 00001000 00000000
ECX: 00011111 10011010 11100011 10111111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 12199MB
Available: 7350MB
— OS
Windows version 10.0 build 19041, 64 bit
Windows 10
Machine ID
— Graphics
Graphics card: Intel(R) HD Graphics 3000 (DirectX 10.1, 32MB)
Graphics card: NVIDIA GeForce GTX 970 (DirectX 11.0, 4043MB) Driver version: 46589
Graphics card: Microsoft Basic Render Driver (DirectX 11.0, 0MB)
— Network
Network interface: Realtek PCIe GbE Family Controller (IPv4, IPv6)
— Input
Input device: Mouse (18.1): Mouse
Input device: Keyboard (19.4): Keyboard
Input device: Generic (17.0): Razer BlackWidow Ultimate
Input device: Generic (17.0): Razer Naga
Input device: Generic (17.0): G533 Gaming Headset
<</System Information>>
<>C:\Users\Cogitator 001\AppData\Roaming\fatshark\Vermintide 2\console_logs\console-2021-04-20-05.12.52-6ade030d-0db1-4ce4-a22c-ca870cc03985.log<</Console Log>>
<>C:\Users\Cogitator 001\AppData\Roaming\fatshark\Vermintide 2\crash_dumps\crash_dump-2021-04-20-05.12.52-6ade030d-0db1-4ce4-a22c-ca870cc03985.dmp<</Crash Dump>>
<>
Memory
Total: 12199 MB
Available: 11594 MB
Used: 604 MB
Peak Used: 619 MB
Debug Memory
Total: 0 MB
Available: 0 MB
Used: 0 MB
Peak: 0 MB
Page File Memory
Total: 17319 MB
Used: 933 MB
Peak: 966 MB
<</Memory Status>>
<>
RazerChroma
CrashMonitor
navigation
cjson
lcurl
rule database
tobii_eyetracking_plugin
wwise_plugin
<>
<>
Texture #ID[dcdb04e51ee14cb6]
texture #ID[dcdb04e51ee14cb6]
Width: 1280
Height: 720
MipLevels: 1
ArraySize: 1
Format: 97
Type: IMAGE2D
MipData: 3856658776
<</Error Context>>
[Log end]

5

Hi @Zankaru,

The error HRESULT: 2147942487 = E_INVALIDARG indicates that it’s a GPU-related issue.

Could you run through the following please;

  • Ensure your monitors are plugged in to the dedicated (as opposed to the integrated) GPU ports on the back of your PC
  • Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
  • For NVIDIA GPUs: Ensure both Steam and Vermintide 2 are set to use your dedicated GPU within the NVIDIA Control Panel by:
  1. Right-click the desktop and select the ‘NVIDIA Control Panel’
  2. Navigate to ‘Manage 3D Settings’ > ‘Program Settings’
  3. Locate Steam within the list of programs
  4. Within the ‘Select the preferred graphics processor for this program:’ dropdown, choose the NVIDIA GPU
  5. Then locate Vermintide 2 within the list of programs, and repeat the above step
  • For Windows 10 users:
  1. Navigate to ‘Settings’ > ‘System’ > ‘Display’
  2. Select ‘Graphics Settings’
  3. Select the ‘Browse’ button and locate the Vermintide 2 executable (Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries)
  4. Select the ‘Options’ button
  5. Choose ‘High performance’ and save your changes

If this still doesn’t resolve your issue, then the next port of call is to try all of the solutions listed here:

Let me know how you get on!

1 Like
6

Thank you for the help. I did everything but setting the preferred graphics processor in NVIDIA as it was not an option. Seems to be an ongoing issue with NVIDIA, sometimes I can get that option and sometimes not, and then the cards just decide to uninstall itself whenever they want.

But I am able to launch and play VT2 reliably. It is greatly appreciated.

1 Like
7

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