Crash on log in screen

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

pop up appears saying fatal error then game closes. verified the files on steam but it still persists. before this was getting the same crash i have had problems with before that i have made posts about.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: 1c036ab3-9538-4d80-9aa7-677736dd1606
Log File:
Info Type:

[Engine Error]: Failed decompress ‘#ID[c7fe6a87682a5669]’, error: Oodle detected corruption in compressed segment, Make sure that your game files are not corrupt by in steam. Contact support if this still occur after verifying the game files.

2

Sorry to hear this @horsinaround

Your game installation appears to be corrupted. Could you please try the following:
Issues of this nature can often be resolved by deleting Darktide’s AppData as instructed below.

Step 1: Disable Steam Cloud Saving
If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Step 2: Delete AppData
NOTE: By deleting your AppData, operative loadouts and custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

Step 3: Verify Integrity of Game Files
You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam

Please let me know how this goes.

3

hello i did what you told me to i had one crash say something about ‘access violation’ then i tried it again and got the same fatal error pop up.

4

Hm, in which case I suspect this is a persistent data corruption issue.

If possible, are you able to try installing Darktide to a different drive to check if the same error occurs?

Otherwise, running through our other data corruption solutions may help, here: