Crash on cutscene

Warhammer 40,000: Darktide Technical Support
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1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

I started playing today, finished the prolouge. I am currently at the first time on the morningstar but I can’t get past the first quest because the game fully freezes and then after a minute just shuts down somewhere through the cutscene after the interact prompt. It has crashed this way at the same cutscene but not the same point in the cutscene 8 times in a row. I have tried just waiting in the morningstar for a bit to see if it was a timed issue but that didn’t change anything, still the same freeze after a little bit in the cutscene and then eventually a shutdown of the game.

2

Sorry to hear this @Fire21

Please can you provide us with a crash report, or your console log from a session this crash occurred so we can take a look?

https://support.fatshark.se/hc/en-us/articles/360017633918--PC-How-to-Provide-a-Crash-Report-Console-Log-Launcher-Log-or-user-settings-config

Thanks in advance!

3

I would prefer not to share crash dumps or console logs containing things like my steam ID and system paths on a public forum. I have in the meantime managed to get past that cutscene by just skipping it and the game hasn’t frozen since so it seems to be specifically that cutscene that just hates my computer.